Feedback & Testimonials


As a long-term member of Tourism Tribe, I know the training I am signing up to will be succinct, easy to follow, instructional and in bit-sized chunks allowing me to fit it in around my business schedule. It will always teach me something I didn't know or remind me of something forgotten. Tourism Tribe's NECI Course has been a great experience as it has allowed Australian Experience Operators to develop a baseline approach to using their gifted Tourism Australia digital assets. Australian tourism websites have never looked so good!


Fabienne and Emily are incredibly knowledgeable, their delivery is so clear and easy to follow. Their insight to looking at businesses from a customer's point of view has allowed me to change my focus and be more strategic in my approach to planning content.

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Overall, I have found this a very interesting, and challenging course. This is a positive! I am very much looking forward to gaining a wealth of knowledge and assistance from the Tribe Team.

I found the report very helpful.

The videos for each topic were super helpful in helping me wrap my head around the course content and apply it to my business. The course was also well-organised and a breeze to follow. It didn't make me feel like I was drowning in the information or anything!

Happy with the overall outcome it is now up to us to keep the momentum going.

Mandy was able to help me trouble shoot a number of problems on Facebook meta suite, resulting from when we purchased our business. By the end of the coaching session we had resolved all issues and she had helped to ensure our business settings were set up for success, including verifying our domain. She went above and beyond our expectations in helping to resolve the issues and we're so incredibly grateful.

I was fortunate enough to be part of the Tourism NSW campaign which has given me the opportunity to promote my business in a highly professional way. The training Sam Ward provided was exceptional. He is highly knowledgeable in social media and has provided Orange Wine Tours with tools and new skills to move forward.

In over thirty years of my career to date, Sam delivered the best coaching session I have ever had. There was structure but also the ability for me to steer the conversation to areas where I needed guidance. Usually, I expect to get one to two actions/"ah-ha" moments from a coaching session. In this one, I lost count of the really tangible and valuable ideas Sam had (although they are all written down on my to-do list now!). Thank you, Sam, Tourism Tribe and Tourism Australia for this opportunity.

Sam Ward's guiding of our digital strategies has increased our confidence in how to approach the selling our camel tour business in Central Australia. Sam is an exceptional trainer. He's versed with current trends, strategies and digital competency. He knows so much! He's encouraging, friendly, kind and boosted my ability to achieve coaching outcomes. Thanks Sam Cheers Julia Burke and Marcus Williams at Pyndan Camel Tracks Alice Springs

I loved the prompt action on everything and the comprehensive result. The tips were really helpful and I am excited to kick things off and take our online presence to the next level.

A positive, inspiring, practical and empowering experience that has helped me to re-focus, expand my thinking and motivate me to go back to basics to ensure the foundations are in order to continue on and grow my business. Thank you, Sarah and Tourism Tribe! x

We appreciate the opportunity to have receive a sponsored one hour consult with a Tourism Tribe specialist, to review our website and look at product strategies for a new product. The consult was beneficial, clear to understand and a great start to making changes to improve our website traffic conversion into sales and the overall customer journey.

I got a lot out of it, especially in understanding our segments and the persona of the people that we need to connect with and how I can navigate that through Google and TripAdvisor and really taking a deeper dive in and understanding our, our markets, especially our trade how we can engage better and have some concrete actions

This program that I have shown is exactly what I had been looking for the last two years or so. What I love about it is I can work at my own pace but have support whenever I have a question. And it really covers all the different areas of digital marketing, so how you can combine them all in the end.

I got so much insight on how I can really improve my website, and my social media and build really great strategies that are going to target the goals that I have set for our business. If you get the opportunity to have any of these online coaching sessions 100% recommend it, you're going to love it, and it's going to really help you elevate your business to where you want to be.

Although I've got a bit of technology experience in it, and all that sort of stuff. Just you know, all the networking in the, you know, the strategies you need to be successful at tourism. Yeah, when I saw it, I thought, yeah, it just makes so much sense. And yeah, having just that, yeah, you know, all those resources, such as yourself, you actually have experience in the tourism industry and all that sort of stuff. I might know how to take photos, but yeah, well, the tourism stuff is very new, and just being aware of, you know, the networking and the systems available. That's been really useful.

There are an unmanageable number of experts with support and learning courses. What was exceptional about Sam was his ability to stick to the marketing focus area but adapt it to make it relevant to my existing skill set and unique business challenges. His experience as a business owner kept the content relevant and practical. thank you, Cindy Poole

It's been a fantastic course, I know my objectives have been met, because I was given a concrete action plan, my site was assessed, and I told me exactly what's wrong with my site and how to fix it and how to go about it

The course has provided a wealth of information that will help our tourism business develop and grow. The personalised approach taken has been invaluable!

I can not speak highly enough of the Digital Biz Keeper program. The resources and programs are well researched and professionally delivered; tailored specifically for the tourism industry. The attention to detail in the program and resources available, with being able to re-visit the zoom sessions is beneficial for anyone living remotely from specialist training bodies. Clarifying what we are getting right and knowing what needed to fix has resulted in more effective digital media marketing for our town. Thank you Tourism Tribe and VTIC for this program. Helen Hobbs, Kaniva & District Progress Association.

Being able to meet online with Mandy after hours was really helpful if you're a busy solopreneur like myself. She had a wide range of knowledge in marketing, SEO and social media and I found the advice on how to make the most of my Google Business page particularly useful and helpful. Mandy has been really easy to work with and has a bubbly personality with a lot of energy, but is still a straight talker!

Thank you very much. I have found this process very useful and I will action a lot of the recommendations from the report. I really valued from both my 1 on 1 sessions after my first report.

As well as providing invaluable advice on SEO for my business, Mandy made multiple suggestions for Google my Business and so much more.

Mandy was an excellent person to work with and knew what she was doing. She helped optimise our website with google quite alot!

Our sessions with Claire were well organised and tailored to meet our needs. She was patient with us and very encouraging. We have set measurable goals with a timeline to complete updates to our social, website, google and direct mail. Thank you!

Mandy was amazing. The information and advice she provided was invaluable. It has made a huge impact on my understanding of digital marketing. Because we are a stand alone business we often miss out on hearing about innovations and digital enhancements. I feel up skilled and confident I can implement Mandy's suggestions to improve our business operations and revenue. Thanks Mandy, Tourism Tribe and ATDW

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