I began the program Frontline Staff Strategies, Support and Guidance in a Vaccinated Economy quite unsure of my requirements under the new mandate for opening up my retail outlet. I felt unnprepared to provide guidance to staff and advise them of their responsibilities. One hour later and not only did l feel confident to setup guidelines for them, but was also able to give examples and implement strategies for dealing with difficult customers . l now have the confidence we will manager this and am able to the maintain a positive focus moving forward.
Live Webinar delivered on 28/10/2021
Live online workshop
Testimonial from Sew Darn Special
Which part of the training did you find most beneficial?
Phrases and examples of situations to assist staff prepare strategies to cope with different scenarios Deeper understanding of the legalities will enable me to better inform my staff of their responsibilities
Suite 1, 57 Woodfield Rd Pullenvale QLD 4069 Australia
Suite 101, 18-20 Victoria St Erskineville NSW 2043 Australia
5 Molesworth St Hawthorn East VIC 3123 Australia
120 Kenilworth Rd Parkside SA 5063 Australia
139 Bicentennial Dr Agnes Water QLD 4677 Australia
36C Rte de St Cergue 1260 Nyon Switzerland
Our team would like to acknowledge the traditional custodians of Country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples today. We acknowledge that the sharing of knowledge has occurred across the lands and waterways of Australia for many thousands of years. As we continue to share stories and support small tourism businesses we try to listen to the knowledge and practice that has always existed here and consider how we can contribute to the preservation of culture and Country wherever we live and work.