I began the program Frontline Staff Strategies, Support and Guidance in a Vaccinated Economy quite unsure of my requirements under the new mandate for opening up my retail outlet. I felt unnprepared to provide guidance to staff and advise them of their responsibilities. One hour later and not only did l feel confident to setup guidelines for them, but was also able to give examples and implement strategies for dealing with difficult customers . l now have the confidence we will manager this and am able to the maintain a positive focus moving forward.
Live Webinar delivered on 28/10/2021
Program: Other
- Other
- Live online workshop
- Despina Karatzias
Testimonial from Sew Darn Special
Which part of the training did you find most beneficial?
Phrases and examples of situations to assist staff prepare strategies to cope with different scenarios Deeper understanding of the legalities will enable me to better inform my staff of their responsibilities
The Training met my expectations
Strongly agree
I will apply the knowledge learnt
Strongly agree
The facilitator was knowledgeable
Strongly agree
My understanding has improved
Strongly agree
What is your overall satisfaction
Very satisfied
How likely are you to recommend to a friend
Yes, absolutely
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