Help Centre

General FAQs

Tourism Tribe's mission is to support small and medium-sized Tourism businesses by giving them access to digital tools and knowledge to increase productivity, profitability and time savings in their business.  We want to point you in the right direction, motivate you and inspire you to make positive changes.  We offer this through our Tourism Tribe memberships, online training courses, digital health checks, online coaching, support forum and more. 

There are so many reasons to love being a member of Tourism Tribe!

  • We are here when you need us, with options to access Digital help and advice 24/7
  • Membership inclusions offer incredible value for money consisting of a digital Mini-Course Library, private Support Forum access, course discounts and industry discounts. You can even upgrade to receive access to our Premium support options
  • No matter the size of your team or where you are located, you never have to feel alone in your digital journey as we offer our support remotely
  • Our Tourism Tribe support team are skilled and experienced and have already helped the thousands who have entrusted us with their digital needs - saving them time, money and sanity!
  • You have the support, knowledge and camaraderie of hundreds of fellow Tourism Tribe members 
  • Can we welcome YOU to the Tribe? Yes? Click - HERE!

We have courses to suit all abilities, schedules and budgets.  Follow these links to find out more about our current courses:

  • For info on our 6-week Foundation course "Digital Bizkeeper 101" head to the course page - HERE
  • For info on our 'Mini-Course Library' - over 30 bite-sized, easy to digest courses - check it out - HERE
  • For info on our FREE Smart Tourism Marketing System course or webinar go to the course page - HERE

No, and all of our courses are delivered in plain English, not technical jargon!

We sure do.  We offer fully interactive "Private Consultations" which our skilled Digital Strategists will completely customise to you and your business.  They will help you conquer your digital demons and leave you with actionable plan to continue on with.
To BOOK or read more about this service simply click - HERE 

We've got you.  We offer 'Fix-it-for-me' sessions conducted by a member of our skilled Tech Team who will help you fix any digital tech issue.  They'll even check your SEO, analytics and more while they're at it.
To BOOK simply head to our One-on-One booking page - HERE  
 

Yes!  We call this a Digital Health Check.  Our skilled Digital Strategists will manually conduct a comprehensive assessment of your business's 'digital footprint', looking at your website, Facebook, Instagram, Google My Business and more.  You will receive a detailed report outlining your opportunities and immediate actions to take to improve your online presence.
To BOOK or read more about this service just click - HERE  

Our team has significant experience in creating marketing strategies for Tourism businesses, Regional Councils and Destination Marketing Organisations.  We have the skills, knowledge and expertise to identify the opportunities in your marketing assets and develop an actionable digital strategy to meet your goals.  Find out more about this service by clicking - HERE 

Absolutely.  We pride ourselves on being experts in digital capability development and offer tailored workshops and business mentoring to suit the specific objectives and unique characteristics of your group.  This service offers a cohesive and cost effective way to upskill a group of operators at the same time and bring them to the same level.  We have run hundreds of workshops and dozens of state wide programs in Australia and Overseas, helping to grow the success of these destinations.
You can find more information about this service - HERE 

We have partnered with Monarch Institute to offer two nationally-recognised qualifications in Digital Marketing:

  • Diploma of Social Media Marketing
  • Certified Digital Marketing Professional Course (CDMP). 

    **We are pleased to offer Tourism Tribe members a 5% discount.
    To find out more click - HERE

Email issues

Our emails are either sent from help@tourismtribe.com or  programs@tourismtribe.com.

If you are not receiving emails this is what you must do:

  1. Check your promotions/spam folders as they may have gotten filtered there by your email provider.  Search your inbox/promotions/spam folders for emails from Tourism Tribe or programs@tourismtribe.com.  And even better, add program@tourismtribe.com and help@tourismtribe.com to your address book/contact list to ensure future emails from us get to your inbox.
  2. Check with your program coordinator what email you used to join the program.  It may have been misspelled or you might be looking in the wrong inbox if you have several email addresses.
  3. If you have previously or even recently unsubscribed from Tourism Tribe, you will not be receiving any emails from us.  In this case, please get in touch to resubscribe.
  4. If you have marked any of our emails as 'spam' you will have automatically been put on our exclusion list and will not receive emails from us. We will need to send a support ticket to our email provider to legally allow you to receive our emails. This will take a few days. You will need to get in touch with us by emailing programs@tourismtribe.com.

All Zoom invites and reminders will come from no-reply@zoom.us.

If you are not receiving Zoom emails, but are receiving our emails, there are two common problems:

  • Zoom emails maybe be getting filtered to your spam/junk folder.
  • Your organisation may be blocking emails from Zoom

Please read this article by Zoom for how to solve the problem (and make sure to read right to the bottom, because the simplest possible solution is right at the end).  Unfortunately, we cannot solve this issue on our end as it is a problem between your email server and Zoom.

Digital Health Check

The Digital Health Check has been designed to help Tourism Businesses improve their online presence across their website, Google, TripAdvisor, Facebook, Instagram accounts. 
Tourism Tribe will conduct a ‘secret-shopper’ like assessment of your digital footprint and provide you with a 57-point report in plain English (no tech jargon here) that will show you step by step why each point you failed needs to be fixed, and how to fix it.
Once our assessor commences your digital health check the process cannot be amended. Your business may benefit from purchasing a secondary digital health check so you can compare the changes your business has made.

Unlike many other health checks you may find online, ours is manually completed by our expert assessors who have received extensive training and have industry experience. The DHC is an assessment of your digital footprint and provide you with a 57-point report in plain English (no tech jargon here) that will show you step by step why each point you failed needs to be fixed, and how to fix it.

Once your business addresses the changes outlined in the Digital Health Check, we recommend a secondary Health Check combined with one-on-one coaching.  Our digital strategists will complete a secondary full Digital Health Check of your online assets, followed by a private 60 minute 1:1 coaching session (or three if you’re keen). These sessions are tailored to achieve YOUR objectives and fix YOUR issues based on your digital health check results. No cookie-cutter approach here!

Logging in

To log into your account, click on the "Log in" button at the top right of the Tourism Tribe website or click HERE.  Then enter your email address and password.  

To reset your password go to the Log in page and click on "Click here to reset password".  Please note you will need the original email address that your Tourism Tribe account was set up with.  We will email the details to reset your password to this email address.

Once you're logged into the Tourism Tribe website, go to the "Dashboard" tab in the main website menu and select "My Account".  Scroll down to find the menu on the left and select "Account Details".  Simply follow the prompts shown to change your password.  Please note you will need to know your current password to do this. 

Program FAQs

Email issues

Our emails are either sent from help@tourismtribe.com or  programs@tourismtribe.com.

If you are not receiving emails this is what you must do:

  1. Check your promotions/spam folders as they may have gotten filtered there by your email provider.  Search your inbox/promotions/spam folders for emails from Tourism Tribe or programs@tourismtribe.com.  And even better, add program@tourismtribe.com and help@tourismtribe.com to your address book/contact list to ensure future emails from us get to your inbox.
  2. Check with your program coordinator what email you used to join the program.  It may have been misspelled or you might be looking in the wrong inbox if you have several email addresses.
  3. If you have previously or even recently unsubscribed from Tourism Tribe, you will not be receiving any emails from us.  In this case, please get in touch to resubscribe.
  4. If you have marked any of our emails as 'spam' you will have automatically been put on our exclusion list and will not receive emails from us. We will need to send a support ticket to our email provider to legally allow you to receive our emails. This will take a few days. You will need to get in touch with us by emailing programs@tourismtribe.com.

All Zoom invites and reminders will come from no-reply@zoom.us.

If you are not receiving Zoom emails, but are receiving our emails, there are two common problems:

  • Zoom emails maybe be getting filtered to your spam/junk folder.
  • Your organisation may be blocking emails from Zoom

Please read this article by Zoom for how to solve the problem (and make sure to read right to the bottom, because the simplest possible solution is right at the end).  Unfortunately, we cannot solve this issue on our end as it is a problem between your email server and Zoom.

Your program page is the best place to find information about your program.  All programs pages that you have access to will be listed and linked on your dashboard.

Your program page will include (if applicable):

  • an overview of what is included
  • key dates
  • links to book coaching sessions
  • the status of your Digital Health Check and a link to your Digital Health Check once completed 
  • any forms that you need to fill out

**Please note, participant specific information will only be visible on your program page when you are logged in.

Important program information, dates and links are also generally emailed to your from programs@tourismtribe.com - so check your inbox for emails from Tourism Tribe.  And even better, add program@tourismtribe.com to your address book/contact list to ensure emails from us get to your inbox.

Webinars are run through Zoom.  Links to join are emailed through Zoom (no-reply@zoom.us).

You will receive an initial invitation, as well as a reminder, 1 day and 1 hour before the webinar is due to commence.  Each of these emails will include your link to join.

 

All Zoom invites and reminders will come from no-reply@zoom.us.

If you are not receiving Zoom emails, but are receiving our emails, there are two common problems:

  • Zoom emails maybe be getting filtered to your spam/junk folder.
  • Your organisation may be blocking emails from Zoom

Please read this article by Zoom for how to solve the problem (and make sure to read right to the bottom, because the simplest possible solution is right at the end).  Unfortunately, we cannot solve this issue on our end as it is a problem between your email server and Zoom.

Links to join are unique so please don't share your link.

The best place to find an answer to this question is through your program coordinator.  They will generally email the successful applicants.  We then follow this up with an email including program information and instructions.

Click here. Change the name and email address then click save. All future communications from Tourism Tribe will be sent to the new name and email address. Please note: if you have registered for a Zoom workshop or 1:1 coaching session please also email Tourism Tribe to inform us of the change as these registrations are handled through Zoom and will need to be changed manually.

All courses that you have access to can be found on your dashboard.  You can quickly navigate to your dashboard from your program page from the button under quick access beside your action items.

The below may or may not be included in your program. Check your program page for inclusions.

Twice monthly, you may enjoy the security and support of our team via our Live Group Coaching Calls. These are small group support calls where we’ll do our best to answer any strategic & marketing questions or troubleshoot any technical questions you may have.

They occur every 2nd Tuesday of the month at 12 – 1pm QLD time and every 4th Thursday of the month at 10 – 11am

You need to sign up for every coaching call you’d like to attend as they’re delivered in our Zoom meeting room so have your mic and camera on as everyone is here to help each other and everyone will be able to see and hear you. 

Visit the support calls page to book. 

The below may or may not be included in your program. Check your program page for inclusions.

All of our sessions are tailored to achieve your objectives and fix your own issues. You can expect our session to be hands-on, full of advice and we will most likely share screen and be able to fix issues right there on the spot by taking control of your mouse.

For example, we could:

  • improve your website’s Search Engine Optimisation by structuring your page’s content to follow Google’s recommendations
  • configure Google Analytics
  • review and update your Google My Business listing
  • review your marketing campaigns and show you how to track their success in Google Analytics
  • offer a general project scope for all of the set up of your digital strategy
  • teach you how to write a blog post
  • set up automation with free third-party services and tools to free up your time
  • feed you Instagram images directly into your site, and so on

 

The below may or may not be included in your program. Check your program page for inclusions.

The Digital Health Check is a very detailed assessment of your business’s online presence. It provides an analysis of every aspect of your website, Facebook, Instagram, Google My Business and TripAdvisor profile. Tourism Tribe will conduct a scan against detailed criteria for each platform with recommendations on how to improve in these areas.

Before setting up your account in TourismTribe you will receive an email to confirm the participant name. It is important you pay attention to this email as all program components (e.g. zoom, Digital Health Check, coaching calls, one on ones) will be attached to this participant.

Once confirmed, this cannot be changed unless it is a case of force majeure. In this instance please contact your tourism organisation who is funding your program who will liaise with us. 

Stay current

We’ll keep you current on the latest digital tools and opportunities that will help you to remain competitive in the digital world.

Brisbane
Head office

Suite 1,
57 Woodfield Rd
Pullenvale QLD 4069 
Australia

Sydney

Suite 101,
18-20 Victoria St
Erskineville NSW 2043
Australia

Melbourne

5 Molesworth St
Hawthorn East VIC 3123
Australia

Adelaide

120 Kenilworth Rd
Parkside SA 5063
Australia

Agnes Water

139 Bicentennial Dr
Agnes Water QLD 4677
Australia

Europe

36C Rte de St Cergue
1260 Nyon
Switzerland

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Our team would like to acknowledge the traditional custodians of Country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples today. We acknowledge that the sharing of knowledge has occurred across the lands and waterways of Australia for many thousands of years. As we continue to share stories and support small tourism businesses we try to listen to the knowledge and practice that has always existed here and consider how we can contribute to the preservation of culture and Country wherever we live and work.

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