I began the program Frontline Staff Strategies, Support and Guidance in a Vaccinated Economy quite unsure of my requirements under the new mandate for opening up my retail outlet. I felt unnprepared to provide guidance to staff and advise them of their responsibilities. One hour later and not only did l feel confident to setup guidelines for them, but was also able to give examples and implement strategies for dealing with difficult customers . l now have the confidence we will manager this and am able to the maintain a positive focus moving forward.
Which part of the training did you find most beneficial?
Phrases and examples of situations to assist staff prepare strategies to cope with different scenarios
Deeper understanding of the legalities will enable me to better inform my staff of their responsibilities
Can you give an example of a skill or knowledge area you gained?
Better understanding of legal aspects/business responsibilities of new mandates for Covid
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