Tourism Industry Training and Speaking Engagements

We’ve had the privilege of delivering keynote presentations, conference sessions, hands-on workshops, webinars, and tailored coaching programs for tourism operators and industry stakeholders across Australia and the world. Our sessions span the topics that matter most to the tourism industry: digital marketing, AI and automation, visitor experience, accessibility, sustainability, business resilience, and strategic planning.

Explore our full menu of training programs designed for councils, tourism organisations, and industry bodies.

2026

• Mandurah AI Visibility Program – 1 workshop, AI Digital Health Check and 1 coaching session. Penrith City Council. September – December 2026.
• ART Conference Session – Experience by Design. Busselton, October 2026.
• BIG4 Conference keynote – How travellers find and choose your park: GEO and AI Search. Adelaide, October 2026.
• FCE Monde World Congress Lab Panel – The Future of Business: Human Vision, AI Possibility. Prague, October 2026.
• Destination Penrith: Experience More – Ready to Welcome the World – Designed to help local tourism operators strengthen customer experience and develop bookable products. 1 workshop, AI Digital Health Check and 5 coaching sessions. Penrith City Council. June – September 2026.
• Indigenous Art Centre Alliance Elevate Indigenous Artworker Program Workshop – Digital Marketing and Promotion: Understand how AI is changing the way people find and engage with Art Centres, and learn practical ways to strengthen online visibility, content and marketing. Cairns, September 2026.
• Caravan & Camping Industry Association NSW Mega Day Workshop – Al for Business: How AI is changing the way consumers research and purchase and what it means for your business. Sydney, August 2026.
• Indigenous Art Centre Alliance Webinar Series – 2 online workshops. Digital Marketing and Promotion 1: Overview of Digital Marketing Assets and Completing an Online Engagement Health Check and 2: Using AI Tools, Creating a Digital Marketing Plan and Tips for Website and Social Media. July-August 2026.
• Bundaberg AI Industry Capability Program – AI Digital Health Checks, coaching sessions and 1 workshop. Bundaberg Tourism. June – September 2026.
• Arival BNE Speaker – Main stage and AI labs. June 2026.
• Lord Howe Island Tourism Association – The New Visitor Journey. 2 online workshops. May – June 2026.
• Port Stephens AI Workshop – AI presentation for Port Stephens tourism operators. May 2026.
• Australia’s North West Tourism Industry Forum Keynote – AI Ready Tourism: Preparing Your Business for the New Era of Digital Discovery. Broome, March 2026.
• Australia’s North West Tourism Industry Forum Workshops – Your Website First: Laying the Foundation for Digital Success; and Beyond the Post: Creating Content that Connects and Converts. Broome, March 2026.
• Tourism North East AI Webinar – Practical AI for tourism operators: what’s changing, the Data-Grounded framework, and tools to save time and improve marketing. March 2026.
• Victorian Tourism Industry Council (VTIC) Insight Series Webinar – AI in Tourism. February 2026.

2025

• Destination NSW Digital Skills Future Ready – One-on-one coaching and 8 workshops. Destination NSW. September 2025 – June 2026.
• Indigenous Art Centre Alliance Elevate Indigenous Artworker Program Workshop – Digital Marketing and Promotion: Marketing, advertising, social media, brand development and understanding customer expectations for engaging with art centres online. Cairns, September 2025.
• Mareeba Shire Business Resilience & Digital Capability Program – Digital health checks, coaching sessions, workshops, and course library. Mareeba Shire Council. November 2025 – March 2026.
• Destination NSW Digital Skills Foundations 2025 Program – Building the core digital capability of NSW accommodation and experience providers, enabling them to better engage potential visitors online. Including business digital assessments, one-on-one coaching and online courses. June – December 2025
• FCE International Congress Panel – Women in Business. Athens, October 2025.
• Destination NSW Digital Futures 2025 Webinar Series and Coaching – 4 online workshops (Travel Trends, Marketing Gains and AI, Smarter Backoffice, Content Exposure) and one-on-one coaching programs. September 2025.
• Kangaroo Island Tourism Alliance Keynote – Marketing and AI…Everything in Tourism Marketing is Changing. September 2025.
• City of Onkaparinga Tourism Digital Champions Program – Digital Champions 101 and 202. Assisting local businesses with digital transformation. Including business digital assessments, one-on-one coaching and course to learn essential digital skills to grow their businesses and work smarter. June – September 2025.
• Central Coast Tourism Excellence Program 2025 – Digital tourism excellence program assisting operators to grow their tourism businesses. Including face-to-face workshops and coaching. May – August 2025
• Granite Belt Winery Workshop Program – Social Media in the Age of AI. 3 In-person workshops. August 2025.
• Daylesford Macedon Tourism In-Person Workshop – Maximising Time and the Impact of AI. August 2025.
• Cultural Attractions of Australia Keynote – Making AI Work for Tourism: Practical Insights for Cultural Attractions. August 2025.
• Destination North Coast Symposium Keynotes – Smarter Tourism Starts Now: Activating your AI Advantage, August 2025
• Daylesford Macedon Tourism Online Workshop – Maximising Time and the Impact of AI. August 2025.
• Visit Sutherland Industry Forum Workshop – AI in Tourism: What you need to know and do now. July 2025
• Tourism Industry Council South Australia Conference Workshop – AI-Powered Marketing and Social Media Planning. June 2025
• Tourism Industry Council South Australia Conference Keynote – AI in Travel: Evolving DMOs for Tomorrow’s Visitor Expectations. June 2025
• Destination Country and Outback New South Wales Workshop Program – Unlock the Power of AI in Your Tourism Business. 2 online workshops. June 2025.
• City of Onkaparinga Accessible Tourism Coaching Program – Supporting businesses to become more inclusive and tap into a new market. Including one-on-one coaching supported by online course and business digital assessments. May – June 2025.
• Destination Sydney Surrounds South Conference Master Class – Feeding the AI Beast. May 2025
• FCE International Congress Panel – Digital Presence. Mauritius, April 2025.
• Destination Tourism North East Workshop – Accessible Digital Communications for Tourism. March 2025.
• Visit Kiama Workshop – Work Smarter Not Harder: Harness the Power of AI in Canva in your Business. February 2025.
• The Organisation for Economic Cooperation and Development Keynote – AI Tools and How DMOs can Respond to Enhance Consumer Engagement and Remain Relevant. Korea, February 2025.

2024

• Mandurah Digital Champions 2024 – Digital Champions 101. Assisting local businesses with digital transformation. Including business digital assessments, one-on-one coaching and course to learn essential digital skills to grow their businesses and work smarter. September 2024 – January 2025.
• Grampians Tourism Conference Keynote – Harness the Power of AI to Transform your Tourism Business. December 2024.
• Indigenous Art Centre Alliance Elevate Indigenous Artworker Program Workshop – Digital Marketing and Promotion: Grasping the future and your here and now opportunities to tell the stories of your people and their art. Cairns, September 2024.
• Logan City Council Digital Training Program – Business Digital Improvement Program including business digital assessments, face-to-face workshops and private coaching sessions. March – August 2024
• Central Coast Tourism Excellence Program 2024 – Tourism Excellence Program including face-to-face workshops and private coaching sessions. June – August 2024
• Victoria Tourism Industry Council Workshop – Canva Must-Haves for Tourism Businesses. June 2024
• Ipswich Best of Brisbane Regional Experiences Program – Guiding tourism operators to grow their business and deliver exceptional transformational experiences through one-on-one coaching. February – June 2024
• Scenic Rim Best of Brisbane Regional Experiences Program – Supporting tourism operators to grow their business and deliver exceptional transformational experiences through one-on-one coaching. February – June 2024
• Local Government NSW Keynote – A blueprint for transforming tourism: Harnessing Digital Innovation for Destination Marketing Success, May 2024

2023

• Tourism Midwest Victoria – Untangling Google Analytics 4 for Accommodation providers, October 2023
• ART Conference – Artificial Intelligence in Tourism, October 2023
• Hobsons Bay: Building a Visitor Economy Workshop. July 2023
• Visit Sunshine Coast Shine Program – Digital Transformation Workshop: Online Booking and Reputation Management. June 2023
• Visit Sunshine Coast Shine Program – Digital Transformation Workshop: Social Media Transformation. June 2023
• Ballarat City Council – Mastering Digital Marketing: Digital Capability Building Program. June 2023
• Sutherland Shire Council Tourism Workshop – Must Know Digital Strategies. May 2023
• Visit Sunshine Coast Shine Program – Delivering Exceptional Experiences. May 2023
• NSW Local Government Destination and Visitor Economy Conference. May 2023
• TICSA Conference – Customer Centricity Workshop. May 2023
• National Experience Content Initiative Live Training – How to Showcase Your Video to the World. March 2023
• Murray Regional Tourism – Digital Champions 101. February – March 2023
• Destination Scenic Rim – Taking the Struggle Out of Social. January 2023

2022

• Destination NSW Digital Skills Accelerator for Tourism – June to December 2022
• Coffs Coast Power Up Your Online Presence Program – November 2022
• Central Coast Council – Facilitated Industry Workshop: Tourism Opportunities Roundtable. November 2022
• NSW Small Business – Securing Your Small Business Online. November 2022
• TTNQ Best of Queensland Digital Program – April to October 2022
• Central Goldfields Shire – Retailers Digital Training Support Program. October 2022
• ART Australian Regional Tourism Convention and AgriTourism – Social Media Tips to Get More Benefit from Facebook and Instagram in 2022. October 2022
• Keep Communicating and Carry On – Crisis Management Workshop. October 2022
• Coffs Coast Power Up Your Digital – Social Media and ATDW Made Simple. October 2022
• Northern Territory Tourism Enterprise – SEO Strategy Program – May to September 2022
• National Experience Content Initiative – With Tourism Australia. September 2022
• Tasmania – Taking a Contemporary Approach to Digital Marketing. August 2022
• Coffs Harbour – Secrets to Online Reputation Management. August 2022
• Queensland Hotels Association – Facebook and Instagram – Strategies to Drive Value. July 2022
• LGAQX – Conference Sunshine Coast – June 2022
• Visit Sunshine Coast – Building Online Success for the Sunshine Coast. June 2022
• Australian Indigenous Tourism Conference – The Digital Art of Purpose Driven Selling. June 2022
• Fraser Coast Tourism Digital Capacity Building – June 2022
• Coffs Harbour – Smart Tools and Strategies for Tourism. May 2022
• Stanthorpe and Warwick – Best of Digital Business. May 2022
• Tourism Moore – Reboot and Refresh Your Business on Social Media. March 2022
• Snowy Valleys Council – Recharge Your Business in 2022 Growth Strategies in the Digital Era. February 2022
• Logan City Council – Packaging for Profit. 2022
• Destination Riverina – Digital Capability and Transformation Program. 2022
• VTIC Digital Coaching Program – Masterclass of Regional Coaching Program. 2022

2021

• Digital Accelerator + Mentor Program – Learn essential digital skills to grow your business and work smarter. September 2021 to April 2022
• Queensland Hotels Association (QHA) Directors of Sales and Marketing, presenting on the impacts and opportunities coming out of consumer and technology trends in Covid for hotels, December 2021.
• Digital Champions Program – With Visit Sunshine Coast. The program included face-to-face workshops and private coaching sessions with tourism operators to learn essential digital skills to grow their businesses and work smarter! August-November 2021
• Queensland Hotels Association (QHA) General Managers Speaking Event, presenting on the impacts and opportunities coming out of consumer and technology trends in Covid for hotels, November 2021.
• Daylesford Macedon Ranges – Tourism Mentoring Program. October 2021
• Macedon Ranges Accommodation Association presentation “COVID Trends for Tourism”, in association with their digital health check program, July 2021
• Digital Tourism Excellence Program – Improving business’s digital footprint and growing their business. May to July 2021
• Fraser Coast Tourism and Events specialised Tourism Digital Marketing Program, May – June 2021. Includes one-on-one coaching, superhero social media templates and digital health checks.
• Destination Gippsland “Navigate the Digital Maze” program, May 2021 onwards. Includes digital health checks, one-on-one coaching and workshops.
• Social media lecture for the University of Technology Sydney – Event Management students, May 2021.
• Digital Bizkeeper 6-Week Program – Once a week online. April/May 2021
• APEC Digital Tourism Symposium, April 2021. Liz and Fabienne delivered a masterclass on ‘Consumer travel trends and digital presence opportunities’ and ‘What travellers want in this covid era.’
• Mackay Tourism Packaging for Profit, March 2021

2020

• Digital Bizkeeper 6-Week Program – Once a week on a Wednesday. Sep/Oct 2020
• Digital Discovery Show – 1 hour sessions every Friday (August, September and October) 2020
• Smart Tourism Marketing System Live Training – 1 hour sessions for three Fridays. September 2020
• Golden Hour – Digital Debrief to share the highs and lows of the week. 1 hour every Friday (March, April, May, June, July and Aug) 2020
• Yeppoon Workshop – Instagram for Tourism and Events, March 2020
• Griffith University Keynote Presentation – Sri Lankan delegation, 20th February
• Queensland Tourism Industry Council – How can tourism businesses prepare for trade post-crisis?
• Victorian Tourism Industry Council – Insight Series: Preparing for the Changed Consumer
• The Entrepreneur Way Podcast – “Transitioning from CEO of ATDW to Chief Entrepreneur of TourismTribe.com”
• Gladstone Workshop – Online Booking and Distribution
• Noosa Workshop – Facebook for Tourism and Events
• Riverina Murray presentations in Tumbarumba and Tumut
• Presentation to Port Stephen members
• Hervey Bay Workshop – Social Media for Tourism and Events
• Gold Coast Workshop – Online Booking and Distribution for Tourism and Events Queensland

2019

• Alice Springs Workshop – “Engagement”, November 2019
• WCEI AGM Sydney/WCEI forum
• WCEI Young Business Leaders – an Inaugural Initiative Event, September 2019
• The University of Southern Queensland – Film, TV and Radio Two Day Experience Presentation, September 2019
• Tourism Council of WA – Conference Presentation, September 2019
• Victorian VIC conference – Plenary Presentation, August 2019
• Augmented Reality in 1770 – Workshop, August 2019
• Victorian Tourism Industry Council – Delivered 2 Workshops, July 2019
• WCEI Marion “Maz” Farrelly workshop – “How to enter a room and bloody own it”, July 2019
• Tourism Industry Business Capability Program Workshop – June 2019
• Hervey Bay Workshop – Online Marketing for Events, June 2019
• Hervey Bay Workshop – Maximising Instagram, June 2019
• Nebo Workshop – Digital Marketing Training, May 2019
• Yeppoon Workshop – Online Reviews and Reputation Management, May 2019
• Hervey Bay Workshop – Mentoring for digital workshops, May 2019
• Gladstone Workshop – Planning Your Online Strategy, May 2019
• Southern Queensland Country Workshop – Increase Your Website Traffic, April 2019
• Cross Border Tourism Working Group – Industry Development Presentation, April 2019
• Stanthorpe Workshop – Be Bookable Online, April 2019
• Griffith University Gold Coast – Indonesia Workshop, March 2019
• BNBT presentation – Laurel and Liz, March 2019
• Dalby Workshop – Web Basics, March 2019
• Roma Workshop – Day 1: Increase Your Website Traffic + Online Reviews and Reputation management, March 2019
• Roma Workshop – Day 2: Maximising Facebook and Instagram, March 2019
• Gladstone Workshop – Digital Scorecard, February 2019
• Redlands Coast Workshop – Digital Strategy, January 2019

2018

• WCEI Member Workshop – Engagement Strategy, November 2018
• Goldie Meet-Up (Networking) – With Travel Massive at Surfers Paradise, QLD. November 2018
• Bond University – Guest Lecture for Don Jolly, November 2018
• Digital Registration Planning Workshop – November 2018
• Griffith University Presentation – October 2018
• Google My Business Panel – October 2018
• Australian Tourism Export Council – Expedia Offices Presentation, August 2018
• Adelaide Conference – June 2018
• Redlands Presentation – Social Media Reviews, June 2018
• Queensland Outback Social Media and Digital Workshop – Theodore and Roma, QLD. May 2018
• Riverina Murray Presentation – May 2018 (DRM Marketing Development Program – Albury, VIC and Griffith and Wagga Wagga, NSW. May 2018)
• Redland Workshop – Digital Business Workshop, April 2018
• China Market Specialist Course – With Amplify Me (1hr for 4 days), online.

2017

• Tourism and Events Queensland – Whitsunday’s presentation, October 2017
• Alice Springs Workshop – September 2017
• University of Queensland – Presentation, September 2017
• Australian Tourism Accreditation Program – Yulara networking function, September 2017

2016

• Australian Regional Tourism – Roma Presentation, October 2016
• Griffith University – presentation to Indonesian delegation, October 2016
• Southern Highlands Workshop Presentation – May 2016
• GCT Workshop – Strategy Presentation, February 2016