Online Booking Systems
1 hour
+ exercises and implementationSelf-paced
with support
Course certificate
upon completion
Suitable from
Beginner levelOnline Booking Systems
1 hour
+ exercises and implementationSelf-paced
with support
Course certificate
upon completion
Suitable from
Beginner levelWho is this course for?
Course Outline
- Online Distribution and Reservation Technology | fundamentalsIn this lesson you'll learn what an online booking system actually is and why it's a vital piece of technology for any tourism business today. We’ll cover the essential functions these systems perform, the benefits they bring to your business, and the expectations of today’s travellers when it comes to booking online.
- Online Distribution and Reservation Technology | strategyThis section helps you make informed choices about which booking system is right for your business. We’ll guide you through assessing your needs, researching the best-fit tools, and understanding pricing models and integrations. You’ll also learn how to prepare the right questions to ask during software demos. The goal here is to avoid overwhelm and ensure the system you choose will support your specific goals and growth.
- Online Distribution and Reservation Technology | tacticsNow it’s time to put your booking system to work. This lesson focuses on setting up your system for real-world use, integrating it with your website, and ensuring it provides a seamless experience for your guests. We also introduce channel managers to help distribute your availability across multiple platforms.
Course topics
Meet your instructor
Fabienne W
Fabienne Wintle is Chief Digital Strategist and is an advocate for digital self-sufficiency, having empowered thousands of small businesses with the knowledge and tools required to make a living from tourism. Her special blend of digital know-how, tourism knowledge, coaching skills and a natural gift for communication make her a sought-after consultant, workshop facilitator and speaker. She lives on Australia's Southern Great Barrier Reef in Agnes Water, Queensland where she volunteers her time to help local businesses use the internet.
What tourism operators say about our courses
View all our testimonials here.
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FAQs
What does each course include?
Each course includes bite-sized lessons written in plain English, practical examples, templates, downloads, and real-world activities tailored to tourism businesses. Many courses also include handouts and bonus resources to help you take action straight away.
Who are the courses designed for?
They’re built for independent tourism businesses who don’t have the time, budget, or in-house expertise to keep up with digital trends. Whether you’re a solo operator or have a small team, you’ll find practical advice you can use immediately.
Who creates the courses?
Our courses are created by industry experts Fabienne Wintle and Liz Ward — both recognised digital strategists with decades of experience in tourism and small business development. They’ve worked directly with thousands of operators and are passionate about making digital skills accessible.
Are the courses up to date?
Yes — we continuously update our courses to reflect the latest changes in technology, consumer behaviour, and best practices. You’ll never be stuck with outdated tactics.
Are these courses used in official tourism programs?
Yes! Our training is delivered as part of digital upskilling programs across Australia, including initiatives by state and local tourism organisations. We’re trusted partners of industry leaders like TEQ, DNSW, and Tourism Australia, helping operators nationwide build sustainable, digital-first businesses.
How long will it take to complete a course?
Most courses take between 1 to 3 hours depending on the topic and how deep you dive into the activities. You can go at your own pace and revisit them any time.
What if I get stuck?
If you’re on a Digital Assistance Plan, help is just a click away — you can reach out via our tourism tech hotline or ask questions during the live fortnightly sessions. We’re here to support you, not just sell you a course.
Is this course included in the Digital Assistance Plans?
Yes — all of our individual courses are included in our Digital Assistance Plans. Instead of purchasing just one course, you can access every course, template, tool, and benefit we offer by joining a plan.
What’s the difference between buying a single course and joining a plan?
Buying a single course gives you access to just that course. But our Digital Assistance Plans give you everything — all current and future courses, our tourism tech hotline, fortnightly live tech sessions, templates, and more — for a better price.
Can I upgrade to a plan after buying a course?
Absolutely. If you decide to join a plan after purchasing a course, we’ll credit your course fee toward your plan — just contact us and we’ll organise it for you.
What kind of support do I get with a Digital Assistance Plan?
You’ll get access to our tourism tech hotline (like roadside assistance for your digital tools), fortnightly live sessions, and tailored advice to help you apply what you’ve learned in your own business.