How smart tech enabled two small businesses to be high touch and supercharge tourism recovery.

Two small but fast Queensland-based tourism businesses have teamed up despite socially distancing to make a tourism recovery program available to the world, in an instant.

In a world where every country is going solo and developing their own COVID tracking app, two small but fast Queensland-based tourism businesses have teamed up despite socially distancing to make a tourism recovery program available to the world, in an instant.

This digital dance resulted in a powerful customer-centric practical tool available to help tourism operators redesign their businesses and bounce back as quickly as possible from the Covid-19 crisis.

Tourism Tribe has taken customer strategy experts, Customer Frame, under their tech wing to bring forward the release of their six-week interactive Customer Recovery Program which allows businesses to walk away with a 12-month plan, prioritised by the actions that will make the biggest difference to their recovery.  The online program is adapted from Customer Frame’s highly successful workshop series and the traditional conference-room interaction is being replaced by live small group coaching sessions. 

“This was a no brainer for us.  We love what Sueanne and Peter, the founders of Customer Frame, can bring to our industry in terms of customer led business design and we have the cutting-edge online platform and digital processes in place to fast track access to their world-leading courseware.  Their Customer Recovery Program compliments our ‘Upskill During Lockdown’ online program beautifully, taking a deep dive into customer needs and redesign of services and products to be able to genuinely wow your target market.

When Sueanne called us to pick our brains about what tech they should use for the program we went … hold on a minute, don’t even bother, let’s just use our systems and you can get this online program to market within days.

Furthermore, hosting it on our platform immediately makes it available to our 5,000+ subscribers at the click of a button” says Liz Ward, Co-founder and CEO of Tourism Tribe.

“We’re all about driving capability,” says Sueanne Carr, Co-Founder of Customer Frame and tourism industry expert. “Tourism Tribe took the tech pain away for us and allowed us to go live in days instead of weeks or even months.”

If you’d like to know more about this COVID-led innovation and the program, please contact Liz Ward +61 419 578 200 or Sueanne Carr +61 412 814 224

FREEBIES: Grab your free resource + bonuses!

Pop your details below to download your free resource and our extra bonuses, which include cheatsheets, our Smart Tourism Marketing System email course and monthly grant funding opportunities! 

0 0 votes
Article Rating

How to get the best answer from our team

Be as precise as possible so that our team can provide you with the best answer. Use the below for screenshots/screenrecording and paste the link in your question. You will receive an email when we have responded to your question.

Notify of
0 Questions
Inline Feedbacks
View all comments

Latest posts

How To Collaborate Using Blogger Outreach To Build SEO - photo of woman sitting at her laptop talking on the phone and smiling

How To Collaborate Using Blogger Outreach To Build SEO

Blogger outreach to build SEO is a powerful tool that many Search Engine Optimisation experts use to build high-quality backlinks, drive targeted organic traffic and build one’s brand.

Read More →
Creating a mentally healthy workplace - photo of hands from 6 people that are stacked on top of one another to celebrate the team

Creating a mentally healthy workplace

Maintaining a mentally healthy workplace is beneficial to everyone involved: owners, managers, employees… even customers have something to gain! This article explores some considerations when working on cultivating a supportive working environment for your team.

Read More →

Grab our Freebies

Click here to access a number of free checklists and resources available to Tourism Operators.

Head office

Suite 1,
57 Woodfield Rd
Pullenvale QLD 4069 


Suite 101,
18-20 Victoria St
Erskineville NSW 2043


5 Molesworth St
Hawthorn East VIC 3123


120 Kenilworth Rd
Parkside SA 5063

Agnes Water

139 Bicentennial Dr
Agnes Water QLD 4677


36C Rte de St Cergue
1260 Nyon


Our team would like to acknowledge the traditional custodians of Country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples today. We acknowledge that the sharing of knowledge has occurred across the lands and waterways of Australia for many thousands of years. As we continue to share stories and support small tourism businesses we try to listen to the knowledge and practice that has always existed here and consider how we can contribute to the preservation of culture and Country wherever we live and work.

© proudly brought to you by Digital Coaching International   ABN: 45 153 766 771 All prices are in Australian Dollars

Terms & Conditions  | Privacy Policy

Would love your thoughts, please comment.x