When a potential guest has a question about your business, they want an answer now. Not in 24 hours when you check your email. Live chat and Facebook Messenger let you respond in real time and catch bookings you’d otherwise lose.
This course covers why live chat matters for tourism, what features you actually need, and how to decide which tool suits your business. You’ll learn what guests expect from chat and how to meet those expectations without being glued to your phone all day.
You’ll then walk through setting up and configuring Facebook Messenger for your business page, including automated responses, away messages and integration with your website. Practical steps to get chat working for you, not adding to your workload.
Course Content
Live chat | fundamentals
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Live chat | strategy
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Live chat | tactics
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