We provide quality, affordable Pet Friendly Accommodation in Agnes Water, Qld. Our business is specifically tailored to the Pet loving family that do not want to leave their dog at home for their next holiday. We provide excellent customer service on all things booking wise, to how to make the most of your holiday in Agnes Water. Our priority is YOUR holiday!
Who are the people behind Gibsons Pet Friendly ?
Kieran Gibson, the founder of this idea and Business, and me, Claire McCollum, the one who makes sure it runs smoothly and interacts with the guests and evolves the business.
Tell us something quirky or memorable about you, your team, your customer or your business
We love receiving pictures of our pet guests the most! We very rarely receive photos of humans, but the dogs at the beach, or zonked out on the floor back at the accommodation. I love how the dogs expressions are so real! There is no posing and you can really see just how happy they are to be on holiday with their owners! Lately we had some guests stay with us – and of course their border collies Coco & Dusty – we got the full rundown of their holiday in snapshots and the owner informed us that the dogs have their own insta account with 3,500 followers!!
What is the favourite thing you love about your business?
I love that there is a common interest already between the guest and our business – and that is the love of dogs. If it is hard to break the ice with a customer, we can just start asking them about their dog(s) and they start to open up and you can start to build rapport. I also love focusing on customer service – enabling our website to answer all the questions that potential guests may have and providing that support for guests that are unsure of booking just yet due to little questions they may have. Recently we installed a chat widget on our website and I am amazed at just how many people use it! Mostly for the customers that have a quick question but feel that it is not enough of a question to warrant filling out our customer contact form to email us. I have noticed great success and increase in bookings with providing that extra support through a chat button – being able to answer customers questions quickly, meaning they stay on our site and reduce the chance of shopping elsewhere.
What is the company background
It started with it’s founder “Kieran Gibson” who realised there was a gap in the market with specialsed affordable clean pet friendly accommodation. We use the slogan “where you pet is just as welcome as you are” and we really mean it! We take everything from little cute fluffy dogs to great danes. Often people don’t travel with misbehaved pets, so we rarely need to worry about the pets causing damage or misbehaving. We’ve actually never had trouble with any dogs, just sometimes humans!
More information about Gibsons Pet Friendly
Tourism Region: –Gladstone region
Industry sector: Accommodation