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Live Chat and Facebook Messenger

 

 

3 hours

+ exercises and implementation

Self-paced

+ Interactive support

Course certificate

Upon completion

Suitable from

3 hours level

Live chat is no longer a "nice to have" feature on your website. It has become a standard expectation for most travellers who are looking for the simplest way to find the information they need. Let us reassure you that setting up a live chat service on your website isn't as difficult or time-consuming as you may think. There are a number of platforms available that are both inexpensive and simple to use. It's absolutely worth the time and effort to set it up so that you can provide better service to your consumers. This course will show you how to set up live chat to get extra leads on your website and how to use Facebook Messenger to improve your customer interactions on your social media channels.

 

$33.00

Included in the Digital Academy

Join the Academy

Access this course, all our other courses and get the support you need so you don't have to work out your marketing alone. ​ 

 

Learn more

Course topics

  • Why you need Live Chat
  • The difference between ChatBots and Live Chat
  • Features from Live Chat
  • How to connect your Live Chat on your website and make it work as your free marketing team member
  • How to set up your Facebook Messenger to auto-direct your enquiries

Course outline

Course Content

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Testimonials

Fabienne and Emily are incredibly knowledgeable, their delivery is so clear and easy to follow. Their insight to looking at businesses from a customer’s point of view has allowed me to change my focus and be more strategic in my approach to planning content.
  • Live online workshop
  • Emily Barry, Fabienne Wintle
  • Murray Regional Tourism Digital Champions
Mildura Airport
Happy to share
  • Digital Engagement Health Check ™, Live online workshop
  • Claire McCollum
  • VTIC Digital Coaching Program
Accessible Accommodation
Overall, I have found this a very interesting, and challenging course. This is a positive! I am very much looking forward to gaining a wealth of knowledge and assistance from the Tribe Team.
  • Live online workshop
  • Fabienne Wintle, Molly Dobbins
  • Murray Regional Tourism Digital Champions
Star Hotel Echuca
Thank you Leigh Reading for your patience and delivery in simple language.
  • Live online workshop
  • Leigh Reading
  • VTIC Digital Coaching Program
Morrisons of Glenrowan
Hands down best investment of time and money for my business.
  • Digital Engagement Health Check ™, Live online workshop
  • VTIC Digital Coaching Program
LardAss Butter
Liz and Emily delivered a brilliant workshop that helped many of us with our first barrier of Instagram issues. They easily solved our problems and have provided good ideas to move forward. Love ya work!
  • Live online workshop
  • Emily Barry, Liz Ward
  • Best of Queensland Digital Program
Cockatours
Working with Sam and Tourism Tribe has been a very positive and informative experience. Social media can be a mine field and it was great to have some of the little glitches worked thru, these become such a game-changer when posting….just making it easier. Streamlining the whole process and working through a social media planning guide will ensure a lot more clarity with the messages and images that are posted.
  • ATDW Health Check, Coaching session, Workshop (in a physical location)
  • Sam Ward
  • VTIC Digital Coaching Program
Wild Food Farm and Cafe
Hannah was a most knowledgeable and professional coach who worked earnestly and with a friendly smile to deliver a highly competent end product within a tight time frame. Hannah was a pleasure to work with and is an absolute credit to her company.
  • Coaching session, Live online workshop
  • Hannah Conroy
  • Improve your online presence with Tourism Tribe
Torquay Terrace Bed & Breakfast
The Digital Accelarator and Mentoring Program has enabled us to rapidly improve what we were doing on our website and socials due to the excellent assistance, tutoring and mentoring from the Tourism Tribe Team. In a short space of time we have seen a vast improvement in all of the above, and are now geared up to push ahead and truly accelerate our digital profile to attract new guests from new markets in a more targeted, structured and measured way. A big thank you to the team at Tourism Tribe for enabling us to be a little better every day!
  • ATDW Health Check, Coaching session, Digital Engagement Health Check ™, Small group coaching session, Workshop (in a physical location)
  • Emily Barry
  • Digital Accelerator and Mentoring Program
Deni Golf Resort
This program gave me the kick-start I needed to work on our digital marketing. It explained the importance of and how best to address each aspect of our digital presence, including our website, social media & our business on review platforms. Everything was well presented, clear and encouraging. Our business will definitely benefit from the programs. I highly recommend the team at Tourism Tribe to small businesses, especially those in tourism.
  • Coaching session, Digital Engagement Health Check ™, Live online workshop
  • Liz Ward, Mandy Murray
  • VTIC Digital Coaching Program
The Convent, Daylesford

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FAQs

Will i get instant access

Yes, you’ll automatically be sent the link to the course upon payment via credit card and you’ll be able to start learning and implementing your learnings right away

Are there videos in the course?

Our courses are a mix of video and text – depending on each lesson. 

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