Short Online Course

Live Chat and Facebook Messenger

Learn why you should use live chat, the must-have features and how to fully configure your Facebook Messenger.

Live chat is no longer a “nice to have” feature on your website. It has become a standard expectation for most travellers who are looking for the simplest way to find the information they need.

Let us reassure you that setting up a live chat service on your website isn’t as difficult or time-consuming as you may think. There are a number of platforms available that are both inexpensive and simple to use. It’s absolutely worth the time and effort to set it up so that you can provide better service to your consumers.

This course will show you how to set up live chat to get extra leads on your website and how to use Facebook Messenger to improve your customer interactions on your social media channels.

$33.00

Course topics

  • Why you need Live Chat
  • The difference between ChatBots and Live Chat
  • Features from Live Chat
  • How to connect your Live Chat on your website and make it work as your free marketing team member
  • How to set up your Facebook Messenger to auto-direct your enquiries

Testimonials

Thank you Leigh Reading for your patience and delivery in simple language.

Morrisons of Glenrowan

Hands down best investment of time and money for my business.

LardAss Butter

Liz and Emily delivered a brilliant workshop that helped many of us with our first barrier of Instagram issues. They easily solved our problems and have provided good ideas to move forward. Love ya work!

Cockatours

Working with Sam and Tourism Tribe has been a very positive and informative experience. Social media can be a mine field and it was great to have some of the little glitches worked thru, these become such a game-changer when posting....just making it easier. Streamlining the whole process and working through a social media planning guide will ensure a lot more clarity with the messages and images that are posted.

Wild Food Farm and Cafe

Hannah was a most knowledgeable and professional coach who worked earnestly and with a friendly smile to deliver a highly competent end product within a tight time frame. Hannah was a pleasure to work with and is an absolute credit to her company.

Torquay Terrace Bed & Breakfast

The Digital Accelarator and Mentoring Program has enabled us to rapidly improve what we were doing on our website and socials due to the excellent assistance, tutoring and mentoring from the Tourism Tribe Team. In a short space of time we have seen a vast improvement in all of the above, and are now geared up to push ahead and truly accelerate our digital profile to attract new guests from new markets in a more targeted, structured and measured way. A big thank you to the team at Tourism Tribe for enabling us to be a little better every day!

Deni Golf Resort

This program gave me the kick-start I needed to work on our digital marketing. It explained the importance of and how best to address each aspect of our digital presence, including our website, social media & our business on review platforms. Everything was well presented, clear and encouraging. Our business will definitely benefit from the programs. I highly recommend the team at Tourism Tribe to small businesses, especially those in tourism.

The Convent, Daylesford

The Digital Marketing training has been amazing and everyone I've been coached by has been so encouraging, helpful and easy to liaise with. Even though my business isn't all about tourism, I've learnt so much! Thank you to the Tourism Tribe team!

Fabriculture

I went in not really knowing what I was doing there or how it could help and came out feeling empowered, slightly more knowledgeable and happy to have follow up so that I have a chance to play with skills and then ask more questions later.....

Wedderburn Community House

We sincerely appreciate, Tourism Tribe creating us the Tourism Excellence program, which was tailored made for our businesses and tourism industry. The program provide a great mix of professional development tools to help our businesses achieve excellence and grow the industry. Having delivered the program through Covid it was greatly appreciated how flexible and professional Despina and the team were with moving workshop sessions both online and in person. The workshops provided a lot of relevant information and personal guidance to our businesses. The health checks gave each business a personal and measurable indication on there progress through the program and online learning series was a great tool for future ongoing learning. Overall we are really happy with the delivered program and I would not hesitate to recommend Tourism Tribe to deliver programs in the future. Thanks again, Alarna

Mitchell Shire Council

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FAQs

Will i get instant access

Yes, you’ll automatically be sent the link to the course upon payment via credit card and you’ll be able to start learning and implementing your learnings right away

Are there videos in the course?

Our courses are a mix of video and text – depending on each lesson.