Crisis management and communication

Safeguard your business now so you can be prepared when the next natural or workplace disaster hits.

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What you'll learn

In today’s dynamic business landscape, resilience in the face of crises is not just a choice, but a strategic imperative for every business owner. Our comprehensive course on crisis management and communication empowers you with an in-depth understanding of the diverse forms crises can take and their profound implications on your business.

Drawing on a blend of research, real-life experiences, and illuminating case studies, this course equips you with battle-tested methods to safeguard your business through proactive learning. You’ll gain invaluable insights into crafting a robust crisis management and communication plan tailored to your business, ensuring you’re well-prepared to navigate any storm. By honing your crisis management and communication skills, you’ll be equipped to steer your business towards timely recovery and accelerated growth even in the most unexpected of circumstances. Join us on this transformative journey to fortify your business against adversity and thrive amidst challenges.

Course length

1 hour plus exercises and implementation

Suitable from

All levels level

Self-paced

Progress at your own pace

Course certificate

Upon completion

Built-in support

Within each topic

Who is this course for?

This course is built for independent tourism businesses — operators, owners, and small teams who don’t have a full-time communications or crisis manager but know they need to be ready when disaster strikes. Whether you’re running a tour, an accommodation, or a visitor attraction, and whether you’ve faced floods, bushfires, online threats, or last-minute cancellations, this course will give you the tools, templates, and confidence to respond quickly, protect your guests, and keep your business running. It’s especially useful if you’re trying to stay on top of best-practice communications without a big team behind you.

Course outline

Course Content

Crisis preparedness fundamentals
Crisis preparedness strategy
Crisis preparedness tactics

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