What is “Word of Mouth Online?”

Learn about WOMO and other review sites you may have not have heard of.

I’m always on the lookout for interesting things to share on the Tourism Tribe blog posts and you find inspiration in the strangest places.  On Sunday, whilst sitting at the traffic lights I was looking at the bus in front. Nothing particularly exciting about that, we had used this company many times before and always received great service. I noticed a sticker on the back window with 5 stars and “WOMO” and then the lights changed and the bus turned left.

I thought to myself what is “WOMO” and why don’t I know about it?, so I wrote myself a note to investigate and this blog post is what I found.

The importance of “Word of Mouth” 

We all know the value of a personal recommendation and  the rise of TripAdvisor and the associated positives and negatives that can have on your business.  (If you are struggling with negative reviews online  you may want to read this post)

There is an element of trust and validity from a peer review that far outweighs any promotional activity a business produces, even if it’s from a complete stranger.  So you’d be wise to monitor, respond and act on any reviews about your business.

Did you know – 78% of people trust customer recommendations above ALL other types of advertising and marketing.
(Nielson Global Online Consumer Survey)

So, who and what is WOMO?

WOMO stands for “Word of Mouth Online”

“Word of Mouth is the No 1 business review site in Australia.

It’s a user-generated directory where people share the experiences they have with businesses – both good and bad. Everyday, Word of Mouth helps thousands of people find awesome businesses (and avoid dodgy operators).

As well as helping consumers get better service, Word of Mouth also helps good businesses stand out from the crowd and be recognised for providing great service.

We all know how powerful a recommendation is, but with our busy lives it’s sometimes hard to have that over-the-fence chat with our neighbours to find out where they get their hair cut or their car serviced. But who doesn’t want to hear about a great new restaurant that’s just opened, a fantastic plumber that won’t rip you off, or a dentist that makes the experience pleasant?”

Source : https://www.wordofmouth.com.au/about

What types of businesses do they include?

I found Accommodation, Attractions, Cruises, Tour and Bus operators, so a vast majority of the tourism sector is covered. It also says, listing your business is free!

So it’s not tourism specific and covers a wide variety of businesses, but who’s to say someone desperately needing a plumber might not also need a holiday!!

Additional resources

I found an interesting list of review sites you may like to read about, simply click here and my advice to you is to focus on the ones most relevant to your business. Below is a list of my personal top 4.



Local Works


Google My Business





Most importantly, set up your Google alerts to manage what’s being said about your business online, if you see reviews on a new website, investigate and engage.

Apply a common sense approach to Online Reviews, be aware of what is being said, how powerful it is and the impact it can have on your business and act.

FREEBIES: Grab your free resource + bonuses!

Pop your details below to download your free resource and our extra bonuses, which include cheatsheets, our Smart Tourism Marketing System email course and monthly grant funding opportunities! 

Feel free to leave a comment so we can get back to you with a professional and practical answer.

Leave a Comment

Your email address will not be published.


Use Loom to record your screen and talk to your issue if you'd like! Then paste the link in the comment :)

Latest posts

Team members sitting in front of a macbook screen discussing the 20% bonus tax deduction for small businesses under the Small Business Skills and Training Boost

20% Bonus Tax Deduction for Small Businesses Investing in Skills and Training

We explain how tourism businesses can access a 20% bonus tax deduction under the government’s Small Business Skills and Training Boost.

Read More →

Complete a SWOT analysis to uncover new growth opportunities in 2022

Reassess your business in 2022 by conducting a SWOT analysis that identifies your strengths, weaknesses, opportunities and threats.

Read More →

Grab our Freebies

Click here to access a number of free checklists and resources available to Tourism Operators.

Head office

Suite 1,
57 Woodfield Rd
Pullenvale QLD 4069 


Suite 101,
18-20 Victoria St
Erskineville NSW 2043


5 Molesworth St
Hawthorn East VIC 3123


120 Kenilworth Rd
Parkside SA 5063

Agnes Water

139 Bicentennial Dr
Agnes Water QLD 4677


36C Rte de St Cergue
1260 Nyon


Our team would like to acknowledge the traditional custodians of Country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples today. We acknowledge that the sharing of knowledge has occurred across the lands and waterways of Australia for many thousands of years. As we continue to share stories and support small tourism businesses we try to listen to the knowledge and practice that has always existed here and consider how we can contribute to the preservation of culture and Country wherever we live and work.

© proudly brought to you by Digital Coaching International   ABN: 45 153 766 771 All prices are in Australian Dollars

Terms & Conditions  | Privacy Policy