Expert digital assessment
Digital Engagement Health Check
A detailed, expert assessment of your entire online presence. We review every digital touchpoint and deliver a clear, prioritised report showing you exactly what to fix and how to fix it.
Order your Health CheckFull assessment
$275.00
One-off (inc. GST)
- Every digital channel assessed
- Personalised report in plain English
- Step-by-step fix instructions
- Best-practice examples included
- Prioritised action items
100% satisfaction guarantee
Health Check + Coaching Package $495
Save $55 when you bundle
What you get
An actionable report that tells you exactly what to fix
The Digital Engagement Health Check is an independent, expert assessment of your entire online presence. You get a detailed written report with scores, explanations, and step-by-step instructions for every recommended change. No vague advice. No tech jargon. Just clear priorities you can act on immediately.
2,500+
health checks delivered
117
five-star reviews
9
channels assessed
"An honest and raw review of my business, website and social platforms. One of the most useful programs I have been able to participate in." Michael Aveson, Grape Explorations Australia
"The Health Check is a tool designed to provide operators with clarity about their most logical next steps. No judgement on our content, just hints and suggestions." Sue Humphris, Beechworth Lake Sambell Caravan Park
What we assess
Every corner of your online presence
Our assessors review your digital footprint like a secret shopper. They check each channel the way a potential customer would, then score and report on what they find.
AI readiness
How well your content is structured for AI search, ChatGPT, Perplexity, Google AI Overviews, and AI travel agents.
Website
Design, user experience, mobile responsiveness, speed, calls to action, and booking flow.
SEO
Search visibility, keyword usage, meta data, page titles, internal linking, and technical SEO basics.
Google Business Profile
Listing completeness, photos, posts, reviews, Q&A, and how you appear in local search results.
Page setup, content quality, posting frequency, engagement, and use of features like events and stories.
Profile optimisation, content mix, use of reels and stories, hashtag strategy, and visual consistency.
Online reviews
TripAdvisor presence, Google reviews, response strategy, and how your reputation appears to travellers.
Email marketing
Whether you are capturing email addresses, have a signup process, and are sending to your database.
Online bookings
Booking system visibility, ease of use, integration with your website, and conversion barriers.
How it works
Three simple steps
No logins needed, no meetings to schedule. You order, we assess, you receive your report.
1
Order your Health Check
Purchase online and tell us your business name and which digital channels to assess. That is all we need from you.
2
We assess everything
Our trained assessors review every channel like a secret shopper, scoring each point against our proprietary checklist. AI tools deepen the analysis.
3
You receive your report
Within a week, you get a detailed written report with scores, explanations, and step-by-step instructions for every recommended fix.
Your report tells you exactly where you stand
Every point in the report includes a clear score, an explanation of why it matters, and a step-by-step guide on how to fix it. No tech jargon. No vague advice.
We include screenshots, best-practice examples from leading tourism businesses, and links to self-help resources so you can implement changes yourself.
- Scored checklist across every channel
- Plain English explanations
- Step-by-step fix instructions for every failed point
- Best-practice screenshots and examples
- Prioritised action items so you know where to start
Sample report scores
Sunshine Coast Eco Lodge
Website
78%
SEO
52%
Google Profile
85%
Facebook
61%
Instagram
35%
Reviews
90%
Email
22%
Assessed by trained experts
Our assessors review your digital presence like a secret shopper. Every point scored and explained with step-by-step fix instructions.
Track your progress
Order a follow-up Health Check to see how much you have improved since your last one.
See it in action
What operators say about their Health Check
Hear from operators who have used their Health Check to improve their online presence.
What happens after you get your report
Your Health Check report gives you everything you need to start improving your online presence straight away. Every recommendation links to self-help resources with screenshots and step-by-step instructions.
Most operators work through the report themselves, starting with the highest-priority items. You do not need any technical skills. The instructions are written in plain English with visual examples.
If you would prefer to go through the report with a real person, you can add a coaching session. Your coach will walk you through the findings, help you prioritise, and show you how to make the changes live on the call.
Included
Self-help resources
Every failed point links to how-to guides, video tutorials, and best-practice examples you can follow at your own pace.
Optional add-on
Follow-up coaching
Book a 60-minute session with one of our coaches to walk through your report together and get started on the fixes.
Book a coaching session →What operators say
From businesses who got their Health Check
T
★★★★★
I really appreciated Claire's easy-going nature. The extra questions I put to her were dealt with easily showing her experience and knowledge of the various ways problems can be solved in organising a website. I learnt a lot. Now to complete all of the tasks required of me in as…
Kuranda Ngorongoro Lodge
★★★★★
Excellent advice was given, and the 'health' check report was thorough.
Bathurst District Historical Society Inc
★★★★★
An excellent service delivered in a friendly, professional and easy to understand way with a very approachable team. Highly recommend!
Natural Health Focus
T
★★★★★
Enourmously beneficial, I'm now trying ti implement as much as possible before the follow up call, to get as much benefit out of that as possible.
Gilgooma
Common questions
Frequently asked questions
Everything you need to know about the Digital Engagement Health Check.
Who is the Digital Health Check for?
Any tourism or hospitality business with an online presence. Whether you run a tour, accommodation, attraction, food experience, or destination marketing organisation, the Health Check assesses the channels that matter most for getting found and booked online.
How is this different from a free online audit tool?
Free online audit tools run automated scans that check technical metrics like page speed scores and broken links. Our Health Check is done by a real tourism digital expert who understands how travellers search and book.
What automated tools miss
- Content quality. Is your website copy compelling? Does it answer the questions travellers actually ask?
- Booking flow. Is your booking process intuitive, or are you losing potential guests at the checkout?
- Review management. Are you responding to reviews effectively? Are negative reviews hurting your visibility?
- AI visibility. Is your business appearing when travellers use ChatGPT, Google AI Mode, or Perplexity to plan trips?
- Tourism context. Generic audits do not understand seasonal trends, destination marketing, or how OTAs affect your strategy
Our report gives you actionable, tourism-specific recommendations that you can implement yourself or work through with a coach. Read our testimonials to see the results operators have achieved.
How long does it take to get my report?
Your Health Check report is delivered within one week of purchase. Because a real strategist reviews your presence manually (not an automated scan), it takes time to produce a thorough, tailored assessment.
The report includes prioritised action items with clear, specific instructions for each fix. Most operators find they can start implementing the quick wins within an hour of receiving the report.
Once you have your report, many operators book a coaching session to work through the recommendations with expert guidance. The Health Check + Coaching bundle at $495 is designed for exactly this.
Do I need to give you login access to my accounts?
No. We assess everything from the outside, the same way a potential customer would see your business online. No passwords, no account access, and no software installation required.
All we need from you is:
- Your website URL
- Your business name (as it appears on Google)
- Your social media handles (if they differ from your business name)
This is intentional. By reviewing your presence from the outside, we see exactly what your potential visitors see. That gives us the most accurate picture of where to improve. Order your Health Check.
Can I add extra social accounts or multiple websites?
Each Health Check covers one of each channel type (one website, one Facebook page, one Instagram account, and so on). If you have multiple accounts on the same platform, you will need to nominate one. Once the assessment has started, it cannot be amended. You can purchase a second Health Check for additional properties.
What if I need help implementing the recommendations?
Every recommendation in the report includes links to self-help resources with step-by-step instructions. If you prefer to work through it with a real person, you can book a coaching session where your coach will walk you through the report and help you start making changes. You can also bundle the Health Check with coaching for $495 (saving $55).
Find out where you really stand online
Order your Digital Engagement Health Check and get a clear, personalised report showing you exactly what to fix and how. No meetings required. No tech jargon.
Order your Health Check$275.00 one-off. Report delivered within a week. 100% satisfaction guarantee.
