Live Chat and Facebook Messenger

Current Status

Price

Closed

Get Started

This course is currently closed

Purchase this course

Purchase this self-paced course from our online shop now.

What you'll learn

Live chat is no longer a “nice to have” feature on your website. It has become a standard expectation for most travellers who are looking for the simplest way to find the information they need.

Let us reassure you that setting up a live chat service on your website isn’t as difficult or time-consuming as you may think. There are a number of platforms available that are both inexpensive and simple to use. It’s absolutely worth the time and effort to set it up so that you can provide better service to your consumers.

This course will show you how to set up live chat to get extra leads on your website and how to use Facebook Messenger to improve your customer interactions on your social media channels.

Course length

1 hour plus exercises and implementation

Suitable from

Beginner level

Self-paced

Progress at your own pace

Course certificate

Upon completion

Built-in support

Within each topic

Who is this course for?

This course is ideal for small to medium tourism operators who want to improve customer service and capture more bookings — even outside business hours. If you’re juggling multiple roles in your business and can’t always be at your desk, this course will show you how to use live chat and Facebook Messenger effectively (and efficiently). Learn how to respond faster, build trust, and convert more visitors without needing a full-time team.