Renewal policy for automatically renewing subscriptions
We will charge or debit your payment method at the beginning of your subscription. When we renew your subscription, we will use the payment method currently associated with your account. If your credit or debit account has been closed or your payment method is otherwise invalid, your subscription may not renew and your membership will be cancelled If we are unable to collect payment prior to your renewal date, and you wish to retain your membership, you will be subject to current payment plan offerings. In certain cases, such as an expired card, our payment processor will contact the card issuing bank for updated information to allow the purchase to go through. You can view your payment method at any time by logging in to TourismTribe.com, clicking the my membership menu, and selecting “update membership”. Click the “Update billing info” link and update your details.
Until you cancel, billing will continue according to the cycle stated at the time of your purchase. The Cancellation and Refund Policy for Memberships explained below applies to all memberships, unless stated otherwise.
Cancellation and Refund Policy
Cancelling an Automatically Renewing Subscription Purchased on TourismTribe.com
If you have purchased an automatically renewing Membership on TourismTribe.com, and would like to stop the subscription from automatically renewing, you can do so at any time by logging in to TourismTribe.com, clicking the my membership menu, and selecting “update membership”. Click the “Update billing info” link and click cancel. Except as provided below, any amounts paid prior to your cancellation will not be refunded.
Seeking a Refund for Automatically Renewing Subscriptions
Tourism Tribe does not provide refunds for unused memberships. It is up to the user to cancel their membership prior to automatic renewal.
However, if you believe you are suffering from exceptional circumstances, you must email us with the request using the form below within thirty (30) days of your initial purchase or in the case of a renewal, no more than thirty (30) days after your renewal date. We will terminate your membership immediately. Note that refunds are subject to Executive approval and will only be provided in case of exceptional circumstances. If approved, the refunds will incur a $33 administration fee.
We reserve the right to revise the terms of these policies. Any changes made will apply to all memberships created or renewed after the date such change was implemented.