Refunds

Renewal policy for automatically renewing subscriptions

We will charge or debit your payment method at the beginning of your subscription. When we renew your subscription, we will use the payment method currently associated with your account. If your credit or debit account has been closed or your payment method is otherwise invalid, your subscription may not renew and your membership will be cancelled If we are unable to collect payment prior to your renewal date, and you wish to retain your membership, you will be subject to current payment plan offerings. In certain cases, such as an expired card, our payment processor will contact the card issuing bank for updated information to allow the purchase to go through. You can view your payment method at any time by logging in to TourismTribe.com, clicking the my membership menu, and selecting “update membership”. Click the “Update billing info” link and update your details.

Until you cancel, billing will continue according to the cycle stated at the time of your purchase. The Cancellation and Refund Policy for Memberships explained below applies to all memberships, unless stated otherwise.

Cancellation and Refund Policy

Cancelling an Automatically Renewing Subscription Purchased on TourismTribe.com

If you have purchased a subscription Membership on TourismTribe.com and would like to stop the subscription from automatically renewing, you can do so at any time by logging in to TourismTribe.com, clicking the my membership menu, and selecting “update membership”. Click the “Update billing info” link and click cancel. Except as provided below, any amounts paid prior to your cancellation will not be refunded.

Seeking a Refund for Automatically Renewing Subscriptions

Tourism Tribe does not provide refunds for unused memberships. It is up to the user to cancel their membership prior to automatic renewal.

Money Back Guarantee/Refund

We do offer a money back guarantee. However, money will only be refunded if you have reached the end of the course or membership term, we can see you have opened your emails, participated in the Online forum and/or Facebook group (or contacted us directly with any questions or concerns you have), attended the live training and completed the homework.
 
Our money back guarantee is in place only for those who have genuinely and actively participated in the entire program and then decided it hasn’t helped them.
We do not offer a refund simply because of change of mind.

Exceptional circumstances

If you believe you are suffering from exceptional circumstances, you must email us with the request using the form below within thirty (30) days of your initial purchase or in the case of a renewal, no more than thirty (30) days after your renewal date. We will terminate your membership immediately. Note that refunds are subject to Executive approval and will only be provided in case of exceptional circumstances. If approved, the refunds will incur a $33 administration fee.

Important note

At our sole discretion, membership fees may not be refunded if the membership has been canceled due to a violation of our Terms of Use.

Modifications

We reserve the right to revise the terms of these policies. Any changes made will apply to all memberships created or renewed after the date such change was implemented.

Important note:

All memberships, regardless of type, are subject to the Terms of Use. for the Tourism Tribe website.

 

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Brisbane
Head office

Suite 1,
57 Woodfield Rd
Pullenvale QLD 4069 
Australia

Sydney

Suite 101,
18-20 Victoria St
Erskineville NSW 2043
Australia

Melbourne

5 Molesworth St
Hawthorn East VIC 3123
Australia

Adelaide

120 Kenilworth Rd
Parkside SA 5063
Australia

Agnes Water

139 Bicentennial Dr
Agnes Water QLD 4677
Australia

Europe

36C Rte de St Cergue
1260 Nyon
Switzerland

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Our team would like to acknowledge the traditional custodians of Country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples today. We acknowledge that the sharing of knowledge has occurred across the lands and waterways of Australia for many thousands of years. As we continue to share stories and support small tourism businesses we try to listen to the knowledge and practice that has always existed here and consider how we can contribute to the preservation of culture and Country wherever we live and work.

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