“On behalf of the Board of Business Excellence Australia and the UTS Business School, we extend our heartfelt gratitude for your invaluable contribution as the keynote speaker at our conference on 10 November. The feedback we received about your presentation was outstanding, and it is evident that your insights, explanations, and clear examples resonated exceptionally well with the audience. Attendees expressed appreciation for the practical applicability of the approaches you shared, making it easy for them to imagine the possibilities in their own contexts. Your dedication to staying for the entire day did not go unnoticed, and people found it truly enjoyable to spend the day with someone as knowledgeable and like-minded as yourself. Your presence contributed significantly to creating a positive and engaging atmosphere throughout the event.”