
Discovery Coast Tourism Crisis Management Program 2023
To equip your tourism business with essential training and tools, enabling effective crisis management and fostering sustainable recovery in the face of future challenges.
July - November 2023
Program Overview
Discovery Coast Tourism and Commerce in collaboration with Tourism Tribe is offering this fully funded Crisis Management Program, designed to empower tourism businesses with support and training. The Crisis Management content will provide 1770 accommodation, tours and attraction businesses with knowledge and skills to build on tourism businesses resilience with essential training and tools, enabling effective crisis management and fostering sustainable recovery in the face of future challenges.
This fully subsidised program will assist 10 small tourism businesses to equip these businesses with essential training and tools for effective crisis management, fostering sustainable recovery in the face of future challenges. You will have a personalised and interactive learning and support experience through customised workshops, course library and consultation sessions.
By equipping small tourism businesses with essential training and tools, the program aims to empower them to navigate future challenges successfully. Effective crisis management and sustainable recovery strategies are crucial for the long-term viability and resilience of these businesses, especially in the context of the COVID-19 pandemic, which has heavily impacted the tourism industry. Through personalised and interactive learning experiences, the program will help tourism businesses enhance their marketing strategies, effectively reach out to consumers, and develop the skills and confidence needed to manage crises and recover from them in a sustainable manner.
To complete your application and secure your place in this program please complete the Expression of Interest by clicking the REGISTER NOW button and explain how this program will allow you to prepare your business in the event of a crisis.
The Process
Live Workshops
Three ninety-minute live workshops will be presented by the Tourism Tribe team with each workshop focusing on one of the three fundamental steps in creating and uploading your lead magnet.
- In-person, full-day workshop: 9am – 5pm, 1 August
- Online Workshop 1: 11am-12pm, 23 August
- Online Workshop 2: 11am-12pm, 6 September
- Online Workshoop 3: 11am-12pm, 4 October
1:1 Coaching
A one-hour coaching session will be delivered in person by Despina to help support you through implementing the workbooks and tools provided.
- In-person coaching sessions, 2nd & 3rd August
Digital Academy Course Library
During this whole program, you’ll have access to the extensive Tourism Tribe’s Digital Academy course library to help you work your way through the Crisis Management materials . Comprehensive courses support each aspect of the program and you have access to a wide range of other topics to assist you in your business. These courses can be found on your Digital Academy Dashboard.
Privacy Notice
Any information collected by Tourism Tribe on behalf of Discovery Coast Tourism and Commerce about you and your business will be used solely for the Crisis Management Program 2023. If your application to be part of the program is unsuccessful, all information collected will be destroyed.
Program Dates

- 21th July, 2023: Participants receive Tourism Tribe login details
- In-person, full-day workshop: 9am – 5pm, 1 August
- In-person coaching sessions, 2nd & 3rd August
- Online Workshop 1: 11am-12pm, 23 August
- Online Workshop 2: 11am-12pm, 6 September
- Online Workshoop 3: 11am-12pm, 4 October
- 21 Oct, access to course library ends
FAQs
Where do I access my course certificates?
You can view and download your course certificate for any course you have completed on that course overview page which you can access via the main navigation menu when you’re logged in.
How do I find my Digital Engagement Health Check™ report?
You’ll find the link to access your report in the email we sent to you with the subject line “Your Digital Engagement Health Check™ results”. Please do download your report so that you’ll always be able to access it.
Can I access the training at my own pace?
Absolutely. All our self-paced courses are available online anytime, so you can learn when it suits you – even during your quiet season or in between guests. You can ask a question at any time at the bottom of each lesson and we’ll get back to you super quick!
Are there live sessions or just recorded content?
We offer both! Join our live webinars and group tourism tech coaching sessions, or check out the recorded content at your convenience.
I have just finished the last week of your amazing course. I am so proud of what I have achieved in just sticking with it. When I look back at what I’ve actually completed I am feeling very inspired to keep going back over each week’s lesson to slowly cementing a permanent change for me and more importantly Sky View’s marketing presence.
Jackie Burling
Sky View Units

It’s unbelievable how much clarity I gained from my coaching session with a Tourism Tribe expert digital strategist.
I can only imagine how much time and money I would have wasted if I had gone down the path that a web designer initially suggested. Fabienne did a review of my online presence prior to our phone call and we shared computer screens so I could see the results for myself. It was the best money I ever spent. Or shall I say it saved me $3,200 and 3 weeks work!
Amber Rogers
Marketing Manager, 1770 LARC! Tours
