2022 Visit Sunshine Coast – Digital Champions Program
Learn essential digital skills to grow your business and work smarter
April - September 2022
Program Overview
Visit Sunshine Coast has partnered with Tourism Tribe to offer this fully funded bespoke program to assist tourism, events and hospitality businesses of the Suneshine Coast to digitally transform their businesses. The program focuses on individuals’ digital skills to build business’ online presence.
The Digital Champions Program will help work towards digital goals for your local business, identify areas requiring attention and remove barriers to improve online presence and grow your local business in the post Covid operating environment. Through a three-phase process, providing business specific recommendations for improvement, face-to-face training workshops and one-on-one coaching around digital literacy and capability, the program is designed to Assess, Develop and Grow.
The Process
Start with Digital Engagement Health Checks™
Once you receive your welcome email, we’ll start right away on a full Digital Engagement Health Check™ of your online assets, including your business website, Google My Business listing, Facebook and Instagram. Each business will receive both assessment reports.
Workshops
This program includes one online and two in-region training days delivering a live workshop program, with workshops designed specifically for Beginner, Medium, and Advanced users.
Workshop 1: Tuesday, 31st May, 1pm-2:30pm
Online through Zoom
Workshop 2: Tuesday, 7 June,1-4pm
Visit Sunshine Coast, Level 3/8 Maroochydore Rd, Maroochydore Qld 4558.
Parking available on ground floor.
Workshop 3: Tuesday, 21 June, 1-4pm
Visit Sunshine Coast, Level 3/8 Maroochydore Rd, Maroochydore Qld 4558.
Parking available on ground floor.
Cancelled event: SCOUT Tuesday, 24 May, 3-4:30pm
Venue 114, 114 Sportsmans Parade, Bokarina QLD 4575
1:1 Coaching
A two-hour coaching session is available for each participant, where strategists will walk you through recommendations relevant to your business (from your digital assessment) and help you develop a digital strategy to implement these recommendations.
Second Digital Engagement Health Check™
At the completion of the program, your business will undergo a follow up Digital Engagement Health Check™ where you’ll be able to see just how far you’ve come towards becoming a digital superhero.
Tourism Tribe Course Library
During this whole program, you’ll have access to the extensive Tourism Tribe course library to help you to improve your knowledge and digital skills. These courses can be found on your dashboard.
Privacy notice
Any information collected by Tourism Tribe on behalf of Visit Sunshine Coast about you and your business will be used solely for the Digital Champions Program. If your application to be part of the program is unsuccessful, all information collected will be destroyed.
Program Dates
- 26 April 2022: Participants receive Tourism Tribe login details
- Course library access starts
- Support calls start
- Digital Engagement Health Checks ™ start
- 31st May, 1pm-2:30pm: Workshop 1 online through Zoom
- 7 June 2022, 1-4pm: In-region workshop 2 at Visit Sunshine Coast, Level 3/8 Maroochydore Rd, Maroochydore Qld 4558
- 7-8 June 2022: Coaching sessions at Visit Sunshine Coast, Level 3/8 Maroochydore Rd, Maroochydore Qld 4558
- 21 June 2022, 1-4pm: In-region workshop 3 at Visit Sunshine Coast, Level 3/8 Maroochydore Rd, Maroochydore Qld 4558
- 12 August 2022: Second Digital Engagement Health Checks ™ start
- 6 September 2022, 11am: Participant Group Debrief Meeting via Zoom
- 22 September 2022: Access to support library, fortnightly coaching calls and premium support ends
Program-specific FAQs
Email issues
I am not getting your emails
Prior to going into the causes of why you may not be getting our emails, it is important for you to know that emails are just there to provide you with further information which is available on your program page.
The only email you need from us is the first one, which tells you how to create your account.
Our emails are either sent from help@tourismtribe.com or programs@tourismtribe.com.
Likely causes of you not getting our emails
- Check your promotions/spam folders as they may have gotten filtered there by your email provider. Search your inbox/promotions/spam folders for emails from Tourism Tribe or programs@tourismtribe.com. Add program@tourismtribe.com and help@tourismtribe.com to your address book/contact list to ensure future emails from us get to your inbox.
- Double-check what email you used to join the program. It may have been misspelled or you might be looking in the wrong inbox if you have several email addresses.
- If you have previously or even recently unsubscribed from Tourism Tribe, you will not be receiving any emails from us. If this is the case you will need to lodge a "change of enrolment" form. Please be aware that these changes attract a fee. However, you can always log into TourismTribe even if you have marked us as spam. Your login will work as well as any password reset email.
- You may have a problem with our emails being blocked by your email provider or by a firewall. Unfortunately, there is nothing we can do about this and you will need to talk to your IT support.
I'm not getting Zoom emails
The important thing to understand is that even if you're not getting Zoom emails, you can go to your program page and click the link to register for the upcoming webinars. Whilst we have already invited you, this is a quick way for you to make sure you can participate as once you have registered the thank-you page will give you the direct zoom link (that also is sent via email).
All Zoom invites and reminders will come from no-reply@zoom.us. Make sure you add this to your safe senders.
If you are not receiving Zoom emails, but are receiving our emails, there are two common problems:
- Zoom emails maybe be getting filtered to your spam/junk/promotions folder.
- Your organisation may be blocking emails from Zoom
Please read this article by Zoom for how to solve the problem (and make sure to read right to the bottom, because the simplest possible solution is right at the end). Unfortunately, we cannot solve this issue on our end as it is a problem between your email server and Zoom.
Please note we are not able to resend zoom links so please use the zoom webinar registration button as explained in the first paragraph.
I have just finished the last week of your amazing course. I am so proud of what I have achieved in just sticking with it. When I look back at what I’ve actually completed I am feeling very inspired to keep going back over each week’s lesson to slowly cementing a permanent change for me and more importantly Sky View’s marketing presence.
Jackie Burling
Sky View Units
It’s unbelievable how much clarity I gained from my coaching session with a Tourism Tribe expert digital strategist.
I can only imagine how much time and money I would have wasted if I had gone down the path that a web designer initially suggested. Fabienne did a review of my online presence prior to our phone call and we shared computer screens so I could see the results for myself. It was the best money I ever spent. Or shall I say it saved me $3,200 and 3 weeks work!
Amber Rogers
Marketing Manager, 1770 LARC! Tours
