TTNQ Best of Queensland Digital Program 2022
Learn essential digital skills to grow your business and work smarter
April - October 2022
Program Overview
As part of the Australian Government’s Recovery for Regional Tourism Program, Tourism Tropical North Queensland has partnered with Tourism Tribe to offer the Best of Queensland Experiences Mentoring Program, which aims to help you improve or maintain your Tourism and Events Queensland Best of Queensland scores and at the same time develop your digital skills and make improvements to your business’s online presence and digital marketing.
The TTNQ Best of Queensland Digital Program will help you to work towards digital goals for your business, identify areas requiring attention and remove barriers to improving your online presence and growing your marketing reach and sales leads in the Covid operating environment. Through a three-phase process, providing recommendations based on current online assets, followed by online training workshops and one-on-one coaching around digital literacy and capability, the program is designed to assess, then develop, and grow your digital marketing capabilities.
The Process
Start with Digital Engagement Health Checks™
Once you receive your welcome email, we’ll start right away on a full Digital Engagement Health Check™ of your online assets, including your business website, Google My Business listing, Facebook and Instagram. Each business will receive an assessment report with point by point recommendations for all points requiring improvement.
Workshops
2 online training workshops focusing on areas requiring improvements as identified in the Digital Engagement Health Checks™.
1:1 Coaching
Three one-hour coaching sessions are available for each participant, where strategists will walk you through recommendations relevant to your business (from your digital assessment) and help you develop a digital strategy to implement these recommendations.
Second Digital Engagement Health Check™
At the completion of the program, your business will undergo a follow up Digital Engagement Health Check™ where you’ll be able to see just how far you’ve come towards becoming a digital superhero.
Tourism Tribe Course Library
During this whole program, you’ll have access to the extensive Tourism Tribe course library to help you to improve your knowledge and digital skills. These courses can be found on your dashboard.
Privacy notice
Any information collected by Tourism Tribe on behalf of Tourism Tropical North Queensland about you and your business will be used solely for the Best of Queensland Digital Program. If your application to be part of the program is unsuccessful, all information collected will be destroyed.
Program Dates
- 13 April 2022: Participants receive Tourism Tribe login details
- Course library access starts
- Digital Engagement Health Checks ™ start
- One on one coaching can be booked once Digital Engagement Health Checks ™ is received by participant
- 31 May 2022: Online workshop 11am
- 14 June 2022: Online workshop 11am
- 30 June 2022: All 1st coaching sessions completed
- 31 August 2022: All 2nd coaching sessions completed
- 15 August 2022: 2nd Digital Engagement Health Checks ™ starts
- 13 October 2022: Access to support library ends
Program-specific FAQs
Email issues
I am not getting your emails
Prior to going into the causes of why you may not be getting our emails, it is important for you to know that emails are just there to provide you with further information which is available on your program page.
The only email you need from us is the first one, which tells you how to create your account.
Our emails are either sent from help@tourismtribe.com or programs@tourismtribe.com.
Likely causes of you not getting our emails
- Check your promotions/spam folders as they may have gotten filtered there by your email provider. Search your inbox/promotions/spam folders for emails from Tourism Tribe or programs@tourismtribe.com. Add program@tourismtribe.com and help@tourismtribe.com to your address book/contact list to ensure future emails from us get to your inbox.
- Double-check what email you used to join the program. It may have been misspelled or you might be looking in the wrong inbox if you have several email addresses.
- If you have previously or even recently unsubscribed from Tourism Tribe, you will not be receiving any emails from us. If this is the case you will need to lodge a "change of enrolment" form. Please be aware that these changes attract a fee. However, you can always log into TourismTribe even if you have marked us as spam. Your login will work as well as any password reset email.
- You may have a problem with our emails being blocked by your email provider or by a firewall. Unfortunately, there is nothing we can do about this and you will need to talk to your IT support.
I'm not getting Zoom emails
The important thing to understand is that even if you're not getting Zoom emails, you can go to your program page and click the link to register for the upcoming webinars. Whilst we have already invited you, this is a quick way for you to make sure you can participate as once you have registered the thank-you page will give you the direct zoom link (that also is sent via email).
All Zoom invites and reminders will come from no-reply@zoom.us. Make sure you add this to your safe senders.
If you are not receiving Zoom emails, but are receiving our emails, there are two common problems:
- Zoom emails maybe be getting filtered to your spam/junk/promotions folder.
- Your organisation may be blocking emails from Zoom
Please read this article by Zoom for how to solve the problem (and make sure to read right to the bottom, because the simplest possible solution is right at the end). Unfortunately, we cannot solve this issue on our end as it is a problem between your email server and Zoom.
Please note we are not able to resend zoom links so please use the zoom webinar registration button as explained in the first paragraph.
I have just finished the last week of your amazing course. I am so proud of what I have achieved in just sticking with it. When I look back at what I’ve actually completed I am feeling very inspired to keep going back over each week’s lesson to slowly cementing a permanent change for me and more importantly Sky View’s marketing presence.
Jackie Burling
Sky View Units
It’s unbelievable how much clarity I gained from my coaching session with a Tourism Tribe expert digital strategist.
I can only imagine how much time and money I would have wasted if I had gone down the path that a web designer initially suggested. Fabienne did a review of my online presence prior to our phone call and we shared computer screens so I could see the results for myself. It was the best money I ever spent. Or shall I say it saved me $3,200 and 3 weeks work!
Amber Rogers
Marketing Manager, 1770 LARC! Tours
