Mareeba Shire Business Resilience & Digital Capability Program 2025
Helping Local Businesses Bounce Back, Stay Strong & Thrive
November 2025 - March 2026
Program Overview
The Mareeba Shire Council has partnered with Tourism Tribe to offer this fully funded Mareeba Shire Business Resilience & Digital Capability Program to assist tourism, hospitality, food & beverage or small businesses in Mareeba Shire to build their business’s resilience to disasters and economic shocks.
This free program will assist 25 businesses to work towards goals with a self-assessment and playbook, workshops and individual consultation sessions.
Program Highlights
Workshops in Kuranda & Mareeba
Face-to-face, practical workshops covering:
- Disaster resilience and business preparedness
- Effective communication planning for emergencies
- Leveraging Google, social media, ATDW, and online reviews
- Online reputation management & customer trust
- Digital tools every business must have
Digital Engagement Health Check™
25 lucky participants will also receive a full Digital Engagement Health Check™ of your online assets, including your business website, Google Business Profile listing, Facebook and Instagram accounts. Each of these businesses will receive an assessment report with their results.
One-on-One Digital Health Check & Mentoring
These same 25 participants will have access to one two-hour online coaching session where a digital strategist will walk you through recommendations relevant to your business.
- Personalised support to benchmark your digital assets, identify “quick wins” and get guidance for your business—no tech skills required!
- Help setting up your Google Business Profile, ATDW listing, and more
Tourism Tribe Course Library
You’ll have six months access to all the perks of being a full Tourism Tribe Digital Assistance Member including the extensive Tourism Tribe online course library to help you to improve your knowledge and digital skills. Use these courses as support as you implement the recommendations listed in your Digital Engagement Health Check™ report and develop a crisis communication management plan.
Tourism Tech Sessions
Twice per month you will also be able to attend an online tourism tech session where Tourism Tribe experts will teach you about cutting edge tourism tech. During these sessions you’ll also have the opportunity to discuss your challenges, get support, and hear from other operators around Australia about their experiences in developing their online presence and digital marketing strategies. These sessions are scheduled every 2nd Thursday of the month at 10am and 4th Tuesday of the month at 12pm. Once logged in you can find the registration page from the top navigation menu.
Follow-Up Workshops
We’ll have another check-in in March to share progress, challenges and learnings.
Privacy notice
Any information collected by Tourism Tribe on behalf of Mareeba Shire Council about you and your business will be used solely for the Mareeba Shire Business Resilience & Digital Capability Program. If your application to be part of the program is unsuccessful, all information collected will be destroyed.
Program Dates
- Participants confirm their participation within the program & receive Tourism Tribe login details
- Course library access starts
- Access to fortnightly tourism tech sessions starts
- Kuranda Workshop: Monday, 24 November 2025
Kuranda Community Centre (above Kuranda Library), 9am – 1pm - Mareeba Workshop: Tuesday, 25 November 2025
Mareeba Shire Library Tech Room, 9am – 1pm - Before COB 1 Dec: Interested participants register for coaching & Digital Engagement Health Check ™
- Mid-Dec: participants receive Digital Engagement Health Check ™ reports
- 5 January-13 March: complete one-on-one online coaching session
- 13 March: all coaching sessions completed, library and tech session access ends
- 23/24 March Workshops: (details TBA)
- 30 June: Tech support sessions and library access ends
FAQs
Where do I access my course certificates?
You can view and download your course certificate for any course you have completed on that course overview page which you can access via the main navigation menu when you’re logged in.
How do I find my Digital Engagement Health Check™ report?
You’ll find the link to access your report in the email we sent to you with the subject line “Your Digital Engagement Health Check™ results”. Please do download your report so that you’ll always be able to access it.
Can I access the training at my own pace?
Absolutely. All our self-paced courses are available online anytime, so you can learn when it suits you – even during your quiet season or in between guests. You can ask a question at any time at the bottom of each lesson and we’ll get back to you super quick!
Are there live sessions or just recorded content?
We offer both! Join our live webinars and group tourism tech coaching sessions, or check out the recorded content at your convenience.
I have just finished the last week of your amazing course. I am so proud of what I have achieved in just sticking with it. When I look back at what I’ve actually completed I am feeling very inspired to keep going back over each week’s lesson to slowly cementing a permanent change for me and more importantly Sky View’s marketing presence.
Jackie Burling
Sky View Units
It’s unbelievable how much clarity I gained from my coaching session with a Tourism Tribe expert digital strategist.
I can only imagine how much time and money I would have wasted if I had gone down the path that a web designer initially suggested. Fabienne did a review of my online presence prior to our phone call and we shared computer screens so I could see the results for myself. It was the best money I ever spent. Or shall I say it saved me $3,200 and 3 weeks work!
Amber Rogers
Marketing Manager, 1770 LARC! Tours
