Accessibility FAQs

Including accessibility specific FAQs on your website can greatly simplify the process of planning a trip for people with specific needs. It will also open a new potential market for your business as these FAQs will help your business to rank in search engines when potential guests search for attractions or accommodation that cater for their specific accessibility needs.

A perfect example is, when on a recent trip to Brisbane, a family with a coeliac child were searching ahead of time for places that cater for coeliac’s nearby to their accommodation.  The restaurants and attractions that they chose to visit while on that trip were the ones that came up on their search of ‘gluten free South Bank’, and often it was the FAQs that made these operators rank in this search.

Places to include accessibility FAQs:

• your website FAQ page
• as Q&A to your Google Business Profile
• attached to your accessibility guide.

Information to include in FAQs

The specific FAQs that should be included on your website will vary slightly depending on your offerings, but these are some key areas you should cover:

• Does your business cater for any of the following disability types?
  • People who are blind or have low vision
  • People who are deaf or have low hearing
  • People who have limited mobility
  • People who use wheelchairs or mobility scooters
  • People with specific dietary requirements and food allergies or intolerances
  • People with cognitive disabilities or people on the Autism Spectrum
  • Low sensory
• Have any of your staff undergone disability awareness training?
• What facilities do you provide?
• What tour would be most accessible friendly?
• Do you have discounts/packages for a carer?
• Do you provide assistance for individuals whose primary language is not English?
• Can you accommodate for assistance animals?
• Do you provide a secure area with shade and water for service animals?
• Do you provide a toilet area for service animals?
• Do you provide bowls, bedding etc for service animals?
• Please detail services offered for service animals

Pre-arrival, Arrival & Reception

• Is your web site and booking information compatible with screen readers?
• Do you have a reception/public entryway?
• Is there seating available at reception?
• Is there a lower counter at reception/ticket office?
• Is there a clip board to allow check-in/ticket purchase while seated?
• Do you have a tablet with text to voice or pen and paper available at reception to aid with communication?
• Do you have a picture boards available at reception to aid with communication?
• Is a hearing loop fitted to the reception area?
• Is the lighting in the reception even and glare free to aid lip readers?
• Do you offer large print information sheets and registration forms? .
• Is information and a map available in a written format?
• Do you offer a facility map and information in Braille?
• If you have steps, is there a step free map or guide?
• Do you offer guests a familiarisation tour?
• Are any accessible facilities locked?

Example FAQs

Q. Do you accommodate individuals who are blind or visually impaired?
Yes, we are fully equipped to assist guests who are blind or visually impaired, offering support both on and off the bus to ensure a safe and enjoyable tour experience.

Q. Can you assist guests with limited mobility?
Although our bus is not equipped with wheelchair access, we offer comprehensive assistance to those using walkers, including help with boarding and exiting the bus, with a driver always ready at the door to provide a smooth and inclusive service.

Q. Are guests who are deaf or hard of hearing welcome?
Absolutely, we welcome guests who are deaf or hard of hearing, with a committed team ready to ensure a comfortable and enjoyable tour experience, drawing on our successful history of hosting guests with hearing impairments.

Q. Can you accommodate wheelchair or mobility scooter users?
Unfortunately, our current setup does not support wheelchairs or mobility scooters on our tours, but we invite guests with their own vehicles to follow the tour and join us at each stop for a full experience.

Q. Do you offer low sensory activity options?
We are eager to tailor a tour that aligns with your needs for low sensory activities, leveraging over two decades of regional experience to craft the perfect experience for you.

Q. What facilities are available?
Our tours are diverse, and we possess extensive knowledge of the facilities at each tour location. Please contact us to discuss how we can meet your specific needs.

Q. Do you provide support for non-English speakers?
While direct translation services are not available, our tours are designed to be a multi-sensory delight, offering a rich experience that minimizes language barriers and ensures an unforgettable journey for all.

Q. Which tour is the most accessible?
We invite you to discuss any specific tour interests you have, but we recommend certain tours known for their adjustability and rich sensory experiences as the most accessible options.

Q. Are there any discounts or packages for carers?
Though offering substantial discounts is challenging, we are open to discussing arrangements that make our tours as inclusive and accessible as possible.

Q. Can assistance animals join the tour?
Definitely! We warmly welcome assistance animals on our tours. Please reach out to us in advance to arrange the details.