In these terms and conditions, “we” “us” and “our” refers to Digital Coaching International Pty Ltd, trading as Tourism Tribe. Your access to and use of all information on this website including the purchase of our service/s is provided subject to the following terms and conditions.
We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We, therefore, recommend that each time you access our website you read these terms and conditions.
Accessing our services
- In order to access most of the services provided by Tourism Tribe, you must have an account on TourismTribe.com. You must complete registration by providing certain information as set out on our registration/account creation page or we will create an account for you.
- Please refer to our Privacy Policy linked on our home page for information relating to our collection, storage and use of the details you provide on registration.
- You agree to ensure that your registration details are true and accurate at all times.
- On registration, we provide you with a password.
- By registering, you agree to our terms of service set on this page.
- We reserve the right to terminate your access at any time if you breach these terms and conditions.
Minimum level of digital literacy
To use our services, you must have a competent level of digital literacy.
Being digitally literate implies having skills and capabilities across a number of domains, including the ability to:
- use technology;
- find, use and critically evaluate information;
- communicate, collaborate and participate in online environments
- manage your online identity as well as your personal security and privacy;
- create online content.
You also must know your way around: a computer, a printer, basic software, a browser, a digital calendar, adding / removing items to your cart. You must also understand how to use email, online video conferencing tools such as Zoom, Google Meet etc.
Program participants
Change of enrolment to program participants during a program
Participants joining programs run by Tourism Tribe will need to ensure their participant details (such as digital assets for the Digital Engagement Health Check ™) are correct at the time of registration as assessments start at the registration stage.
- Participants are able to update their first/last names, password and business name at any time in their My account area. They can also update their Digital Engagement Health Check ™ urls. The new details will be taken into consideration for the next iteration of their program component (e.g. Digital Engagement Health Check ™, webinar registration, coaching etc). Should these need to be immediately updated, it requires a change of enrolment.
A change of enrolment includes (but is not limited to):
- Change of email address of the participant
- Change of program participant (e.g. staff member has left the business)
- Re-subscribing a participant that unsubscribed or marked our emails as spam.
- Change of asset urls for the Digital Engagement Health Check ™ (DHEC ™) once it has been initiated (which happens immediately when the participant is onboarded.
Note: If the participant wants to update their asset URLs for us to consider in their subsequent Digital Engagement Health Check, they can do so by themselves from their Account detail area of their ‘My Account’ area. Note that these details will only be taken into consideration for their subsequent Digital Engagement Health Check ™ if it has not yet been initiated. Doing so after it has been initiated will be considered a change of enrolment.
- Requesting the DHEC ™ to be completed at a different time
- Requesting the coaching to be brought forward or completed post-coaching timeframes.
- Withdrawal
A change of enrolment requires extensive, time-consuming and intricate changes to participant and destination profiles in our systems. Therefore, Tourism Tribe reserves the right to charge a fee of $330 incl. GST per change of enrolment. The program client should refer to their contract for further information. The program client is at the liberty to pass on the fee to their program participant.
A change of enrolment must be requested by the participant using the change of enrolment form on the relevant program page. It must be approved by the program client.
Program data
Data collected in the delivery of your program could be shared with the organisation who has contracted Tourism Tribe to deliver the program on their behalf.
Coaching and training
- Coaching and training must be booked via the booking form on TourismTribe unless stated otherwise.
- Rescheduling: A coaching session may be rescheduled two times and after that it will be deemed forfeited. Rescheduling must be done using the Calendly link. If a session must be rescheduled, at least 24 hours notice needs to be given or else it will be deemed forfeited.
- Coaching sessions need to be claimed within the first 12 months unless stated otherwise.
Support helpline (premium support)
The support helpline service is offered as part of the Rapid Response membership. Tourism Tribe’s team member will ask specific questions to get the context required and the problem will be reviewed by a digital coach who will recommend a resolution or who to talk to and how quickly.
The support helpline is available 5 days a week during business hours (24/7 via our online support form). Answers will be provided with 24h, during business hours.
What is considered a support helpline (premium support) request
- Advice or recommendations on a specific situation: e.g. I am exploring online bookings for my business and would like to know which ones I should consider
- Advice on how to proceed with regard to a technical issue: e.g. my Facebook got hacked, what is the best way forward.
Support helpline (premium support) requests will be answered in writing, audio or short video but do not include one on one time.
If the support that is requested requires logging into accounts or a video conference, or if the problem is more in-depth than at first glance or is of strategic nature, then Tourism Tribe will advise that this request is a consulting request and requires professional service (ie. purchase of our advisor’s time).
Premium support is limited to twice a month per customer and falls under our fair play policy.
Fair Play Policy
Our FairPlay policy is intended to ensure that our customers do not use our support services in an excessive, unreasonable manner.
What we deem as reasonable is that questions and requests for support are limited to twice per month, delivered within the parameters of the user’s membership.
Should Tourism Tribe notice that its Fair Play policy is being abused, they will advise the client that this is the case and provide an alternative solution (e.g. purchase coaching hours).
Complaints and Customer Service
We constantly strive to provide the best possible service, and we endeavour to do our best to address your feedback and resolve any concern you have quickly and fairly.
As a user of our services and having accepted these Terms and Conditions you provide us with the opportunity to resolve any issues you may have.
Our aim is to resolve complaints within 5 working days, however, where possible we will resolve your complaint in the moment.
If we need some additional time to get back to you, we will let you know.
Should we be unable to resolve your concern at your first point of contact, we will then refer the complaint to our executive team.
Behaviour
If you are trying to find loopholes in this agreement, it means you’re trying to violate the spirit of the affiliation, which is against the intent of this agreement. If we find that you act against the terms of this agreement or your promotional methods are not in keeping with these terms, we will reject commissions and disable your affiliate account. We will likely notify you when this occurs.
Money-Back Guarantee/Refund
Tourism Tribe offers a money-back guarantee to participants/users that have purchased our services via our online checkout page. This does not cover participants that are joining us as part of a program.
Money will only be refunded if you have reached the end of the course, we can see you have opened your emails, participated in the online forum and/or Facebook group (or contacted us directly with any questions or concerns you have), attended the live training and completed the homework.
Our money-back guarantee is in place only for those who have genuinely and actively participated and then decided it hasn’t helped them.
We do not offer a refund simply because of a change of mind.
Memberships subscriptions and cancellations
Our memberships are on a self-managed cycle that can be cancelled anytime from within your my-account area. Your subscription will be immediately cancelled as well as your planned recurring payment in your payment gateway, Stripe. Memberships subscriptions and cancellations”:
Membership renewals are non-refundable once processed. Cancelling your subscription stops future renewals only.
Digital Architect
Our digital architect page comprises of a number of components:
- Hosting: Tourism Tribe does not resell hosting. If we have recommended hosting as part of your package, this means that your current hosting package isn’t ideal and we will get you to set up hosting with a recommended host. You will use your own credit card and will be charged by the host directly.
- Care package: backups, security, maintenance and website care. Tourism Tribe works with Vinny from Usestrict who has been servicing our customers for years. We will send you to checkout for the recommended package directly on Usestrict’s website.
- Premium plugin licenses are available to you at no cost whilst benefiting from the Digital Architect package. They include: Elementor Pro, Astra Pro, Gravity Forms, Funnelkit, Ultimate addons for Elementor.
- Proactive strategy planning: these sessions will take place every 3 months – you will have an in depth planning and review session with either Liz Ward or Fabienne Wintle
- Email support: there will be times when you just want to shoot us an email or ask us a quick question so we have added a 15 min email support slot every month.
Our Website Services
Our services are provided to adults over the age of eighteen (18) years. By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.
All prices are in Australian Dollars (AUD) and are inclusive of GST for Australian residents. We endeavour to ensure that our price list is current. Our price list can be accessed from our home page and we reserve the right to amend our prices at any time. If you have placed an order, we reserve the right to cancel your order should our prices change.
Site Access
When you visit our website, we give you a limited licence to access and use our information for personal use.
You are permitted to download a copy of the information on this website to your computer for your personal use only provided that you do not delete or change any copyright symbol, trade mark or other proprietary notice. Your use of our content in any other way infringes our intellectual property rights.
Except as permitted under the Copyright Act 1968 (Cth), you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission.
The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools. The licence also does not permit you to metatag or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your metatag or mirroring of our website.
Hyperlinks
This website may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.
You may link our website without our consent. Any such linking will be entirely your responsibility and at your expense. By linking, you must not alter any of our website’s contents including any intellectual property notices and you must not frame or reformat any of our pages, files, images, text or other materials.
Intellectual Property Rights
The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a licence to use those materials.
All trade marks, brands and logos generally identified either with the symbols TM or ® which are used on this website are either owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.
Any comment, feedback, forum question/response, idea or suggestion (“Comments”) which you provide to us through this website becomes our property. If in future we use your Comments in promoting our website or in any other way, we will not be liable for any similarities which may appear from such use. Furthermore, you agree that we are entitled to use your Comments for any commercial or non-commercial purpose without compensation to you or to any other person who has transmitted your Comments.
If you provide us with Comments, you acknowledge that you are responsible for the content of such material including its legality, originality and copyright.
Disclaimers
Whilst we take all due care in providing our services, we do not provide any warranty either express or implied including without limitation warranties of merchantability or fitness for a particular purpose.
To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.
We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.
From time to time we may host third party content on our website such as advertisements and endorsements belonging to other traders. Responsibility for the content of such material rests with the owners of that material and we are not responsible for any errors or omissions in such material.
Statutory Guarantees and Warranties to Consumers
Schedule 2 of the Competition and Consumer Act 2010 (“C&C Act”) defines a consumer. Under the C&C Act we are a supplier of either goods or services or both to you, and as a consumer the C&C Act gives you statutory guarantees. Attached to the Standard Terms and Conditions are:-
a. Schedule 2 of the C&C Act; and
b. those statutory guarantees, all of which are given by us to you if you are a consumer.
If you are a consumer within the meaning of Schedule 2 of the C&C Act of our goods or services then we give you a warranty that at the time of supply of those goods or services to you, if they are defective then:-
a. We will repair or replace the goods or any part of them that is defective; or
b. Provide again or rectify any ser
c. Wholly or partly recompense you if they are defective.
As a consumer under the C&C Act you may be entitled to receive from us notices under Schedule 2 section 103 of the C&C Act. In that regard:-
a. If you are a consumer within the meaning of Schedule 2 of the C&C Act and the goods or services we are providing relate to the repair of consumer goods then we will give you any notice which we are obliged to give you under Schedule 2 section 103 of the C&C Act.
b. If we are a repairer of goods capable of retaining user-generated data then we hereby give you notice that the repair of those goods may result in the loss of the data.
c. If we are a repairer and our practice is to supply refurbished goods as an alternative to repairing your defective goods or to use refurbished parts in the repair, then we give you notice that the goods presented by you to us for repair may be replaced by refurbished goods of the same type rather than being repaired. We also give you notice that we may use in the repair of your goods, refurbished parts.
Limitation of Liability
If you are not a consumer within the meaning of Schedule 2 of the C&C Act then this clause applies to you. If you are a consumer within the meaning of the C&C Act then this clause has no effect whatsoever to in any way limit our liability or your rights. If you are not a consumer:-
a. To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the services again or payment of the costs of having those services supplied again.
b. We accept no liability for any loss whatsoever including consequential loss suffered by you arising from services we have supplied.
c. We do not accept liability for anything contained in the post of a user or in any form of communication which originates with a user and not with Us.
d. We do not participate in any way in the transactions between our users.
Indemnity
By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.
Jurisdiction
These terms and conditions are to be governed by and construed in accordance with the laws of Queensland and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in Queensland and you agree to submit to the jurisdiction of those Courts.
If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.
Privacy
We undertake to take all due care with any information which you may provide to us when accessing our website. However, we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.
Our compliance with privacy legislation is set out in our separate Privacy Policy which may be accessed from our home page.
Table of Contents
