5 Star RACV Noosa Resort has become the ‘go to’ place for families holidaying in Noosa. Happy Kids = Happy parents on holidays and families are spoilt for entertainment at RACV Noosa Resort. The heated infinity-edge lagoon pool, water park pool with waterslides, splash park, flood-lit tennis court, bike hire, restaurant, bar and playground provide plenty of options for quality family time. There are 118 massive & stylish self-contained 2 & 3 apartments providing heaps of space for families.
Who are the people behind RACV Noosa Resort?
Our guests : the families of Australia.
Our awesome team of 170 staff.
Its a simple formula : Happy Kids = Happy parents = awesome family holidays!
Tell us something quirky or memorable about you, your team, your customer or your business
A guest, we will call her ‘the mother in law’ was annoyed at a team member on check in as her request for her apartment to be allocated next to her son was not met. Our team member quietly checked the booking of her son, made by the ‘daughter in law’. The notes on the booking read "I want an apartment allocated far away as possible from my mother in law". Showing tremendous professionalism, our team member politely apologised and ‘took one for the team’ or in this case ‘the daughter in law’ demonstrating we will do what ever it takes to make sure everyone has a great time!
What’s the favourite thing you love about your business?
We have 170 engaged staff that genuinely care about every guest having a great time with us and they are doing a great job! From 2,750 guest reviews we achieved a satisfaction of 93%, ranking us number 1 in the region. We also enjoyed the Trip Advisor award for the fifth consecutive year as one of the Top 25 Resorts in the country. We are proud to contribute over $150k to non for profit groups in the local community and Earth Check accreditation recognises our commitment to sustainability.
What’s the company background?
Developed as a residential complex in March 2010, the 170 apartments were built for people to live in. Consequently, many guests comment the apartments are bigger than their own house. We needed to add more facilities and extras to provide a true resort experience. Apartments were furnished and facilities added. A new restaurant, bar terrace, retail shop, lounge, wood-fired pizza oven, second heated pool, water splash park, playground, outdoor heated spa and a deck to increase pool seating, all created the perfect surrounds for guests to relax and unwind.
What’s your ultimate vision for RACV Noosa Resort?
To create a haven for families to escape the hustle and bustle of life and enjoy memorable moments together.
A testimonial about RACV Noosa Resort?
This is literally the best place I have ever stayed in Australia. I don’t know where to start. The property is beautiful, and well maintained. The rooms are thoughtfully furnished and well designed. The service is outstanding. I have never seen such consistent service in Australia.
More information about RACV Noosa Resort
Tourism Region: QLD-Sunshine Coast
Industry sector: Accommodation