Our welcome is the foundation for a visitor’s experience. It begins with a warm greeting from our team. It’s about building a culture of a friendly destination, our VIC team engage visitors in conversation, qualify their interests – this is a centre for travellers so we think about what they need – free WiFi and recharge for their devices, serious coffee; customers can relax, recharge personally and electronically. Refreshed and imbued with ideas we bid them a a great time exploring Ipswich.
Who are the people behind Ipswich Visitor Information Centre?
As an accredited Visitor Information Centre our team of 52 local volunteers and paid staff are dedicated to providing a friendly welcome to the Ipswich region.
Tell us something quirky or memorable about you, your team, your customer or your business
Colonial settlement came in 1820 making Ipswich one of Queensland’s oldest provincial cities, custodian to over 7,000 heritage and character buildings. Yet our city of 210,000 eagerly embraces the future with innovation, new technologies and a path set for phenomenal growth. That juxtaposition of old and new, the charm of our city’s heritage from the built to the natural environment and the dynamism of new innovative thinking have brought an evolution in Ipswich. These two ideas form the genesis of our brand:
Queensland’s beautiful heritage city – never felt so young.
What’s the favourite thing you love about your business?
It’s our role to make visitors welcome. As the city’s greeters we give a warm and genuine welcome within an inviting environment that sets the scene for a visitor’s experience. We want visitors to enjoy their time in Ipswich and residents to rediscover their hometown as tourists to recapture pride in their city. We build a rapport with visitors, our staff and volunteers are trained in story-telling to bring alive local stories that enrich and invite them to discover.
What’s the company background?
Brisbane’s World Expo ’88 was the catalyst for an Ipswich Visitor Information Centre. Council saw the opportunity to reach out to visitors from across Australia and around the world.
Our story goes…
• June 1988 – Ipswich City & Moreton Shire Tourist Information Centre opens at Brisbane Street in Ipswich’s city centre
• 1991 – The centre is temporarily relocated
• 1992 – A Regional Tourist Information Centre begins in Brisbane Street
• March 2003 – The purpose-built Ipswich Visitor Information Centre opens, located at the edge of Queens Park overlooking the major arterial roads
What’s your ultimate vision for Ipswich Visitor Information Centre?
The Ipswich VIC is the hub for our local tourism industry. We engage with operators through our Ipswich Tourism Operators Network (ITON) and participate in major events, campaigns and promotions.
A testimonial about Ipswich Visitor Information Centre?
I have been to this centre a few times now and the excellent service is consistent. Yesterday I took two guests to the centre to have a short break on their Ipswich and surrounds tour. As always the service was impeccable..Nothing was too much trouble. By Chrissy535 Tripsdviser 5 bubble review.
More information about Ipswich Visitor Information Centre
Tourism Region: QLD-Brisbane region
Industry sector: Marketing Organisation and Government