Blow Your Customers' Minds
The live training was delivered on the 4th July 2019. Sign up below to purchase casual access to the recording or join Tourism Tribe for all our training.
Tourism Tribe members can access the recorded version of the course here.
Free for Tourism Tribe members
$22 for non-members (casual)
Create experiences that really speak to your customers!
At their core, tourism businesses exist to create unforgettable experiences for visitors. As a business owner, it’s easy to be distracted by the many processes of running a business, losing sight of your core purpose – your customers! Having a sound understanding of who your customers are, their journey and their expectations is foundational to creating the best product or service that you can. The better the experience is, the more likely they are to become repeat customers. Not only that, but they will become brand ambassadors, building your reputation and generating future business.
The purpose of this session is to reconnect you to your customers. Learn to understand the needs, values & attitudes of travellers and how to develop your product with their satisfaction as the top priority.
Live workshop and Q&A session – Thursday 4th July 11:00am-12:00pm AEST
Our guest presenter Sueanne Carr will share her expertise on how tourism operators can create experiences that resonate with customers and keep them coming back for more.
- Why customers are so important to your business
- Knowing who your customers are
- Tracking your performance from their perspective
- Aligning your business around the customer for real long-term results
A globally accomplished strategy professional, Sueanne is passionate about connecting businesses with the ultimate reason they exist: their customers. Her impressive reach has transformed market-leading brands such as lastminute.com, Terry White Chemmart, PPQ, AVIS, Travelocity, Hays Recruitment, Visit Sunshine Coast and Tourism Queensland.
With customer experience in her DNA, she is committed to transforming businesses and regions through aligning people, products and places. Her empathetic and decisive style breaks through business barriers and brings everybody from the board room to the back office on the journey.
Sign up by completing this form
Upon registration, you’ll receive an email confirmation in your inbox and instructions on how to join the session.
I can’t do this date, do I miss out?
If you cannot make this session you won’t miss out. All participants will be emailed the recording and will be able to work through it at their own pace.
What time zone is the session?
All session timezones are Australian Eastern Standard Time (Brisbane).
Can I purchase this at a later date?
The recording will be made available to our Superstar and No Brainer members. Join here